Reviews
I have always used Al Fleming - bought my first car from him and several after that - since his retirement I thought I would never find a salesperson that could even come close - But Shawn delivered. I will be purchasing all my future vehicles from him
Good visit
Jesus was a amazing person and was able to help us. My husband and I was so in stock he was able to get in a new vehicle!!
My vehicle had a recall and they communicated with me through out the process on the status. Very professional and courtesy staff.
Service advisor Mikayla very efficient and easy to communicate with. She cares.
Service advisor Mikayla very efficient and easy to communicate with. She cares.
I have been a patron for years at CHAPMAN’S. LARRY sanchez is the best! I will continue to patronize this dealership cuz of his services!!Thank you Larry!!
Marco was great! He worked with me patiently and answered my questions thoroughly!
Fast friendly service.
This is 5th time I've worked with Scotty. He is always attentive and easy to talk with. He provides a sense of confidence that the work will be done well.
Scott is a great service advisor. Kept me totally in the loop when the tire alignment required a complex fix before the car could be released to me.
Mikala (I know I didn’t spell her name right, I’m sorry) was an amazing help to me trying to get my breaks checked and fixed. She made everything smooth and went out of her way to satisfy the customer. She is a huge asset to the Service Team. She and Scott are the reason we drive from NW Tucson to have our vehicle serviced. Thanks!
Incredible
Great team been with them since 2017 never had any worries
Caitlyn is my service advisor. This was my 3rd service related visit and Caitlyn always goes above and beyond to ensure my service related requests are taken care of. My vehicle is always ready per the timeline she provides and she communicates any issues or hiccups that arise. She provides stellar service and always is professional and friendly.
Good communication, greeted me well, let me know I had all green on my car. Answered my questions fully
Paul has always been really good about contacting me with car updates and with his help I was able to get the car I wanted before anyone else did thanks Paul you are awesome!!!
Took our 2022 Tiguan into Chapman VW on March 31st for our required annual service, oil change, and check-up. Once again our service representative, Caitlyn Hann, was outstanding in keeping us notified of all actions being taken on the car. Very happy in the length of time it took for all actions to have the car serviced. Once again the service at Chapman VW was outstanding!
Can’t say enough about Service Rep Mikayla ~ great and on point with my check in, service updates, knowledge and quick check out. Also, do have to compliment Chapman on using text, iPad technology etc to keep customers updated and in the loop at all times.
As usual, our trusted dealership has given me an excellent service and Caitlyn was an excellent service representative and we want to commend her and the service department for their valued work.
Larry Sanchez was great ,kept me informed ,helped me with rental, knew my car was in good hands ,thanks again Larry.
All was well as always. Clone Scott MacNeil.
Special thanks to Larry Sanchez, my service advisor, and Teresa Williams, my tech. They were both very helpful and professional. The service was complete and performed in a very professional manner. I am well pleased with my recent experience and would be most happy to recommend Chapman service to my family and other friends.
For the most part, the service went as well as could be expected. I know there were some unforseen circumstances, but it still took a long, long time. My service person could have been a little more forthcoming with information. It took a minute to get us both on the same page as far as text messages. Additionally, my loner car, while appreciated, was not very clean. the windshield had a bad film on it, causing glare with oncoming lights. The cruise control never worked. Because I had it for nearly 3 weeks, I had to put $50 worth of gas in. I did not get receipts, and I paid cash, as I assumed I'd have my electric ID.4 back in short order. Perhaps if you figured out my mileage, you could calculate my expenditure and offer me a gas refund.
It was an emergency visit to Chapmans -rear tire leaking profusely. Had a brad or a piece of metal in the tire. Catilin immediately took me in; and assured me they could take care of the problem before my next appointment that day. As always, she came through and with the tire problem resolve, I left happy and with plenty of timet o make my appointment. Kudos to her and the service team at Chapmans on 22nd street. Always the best and the kindest team around! Thank you!
Scotty was knowledgeable and through his personality and style provided confidence that the work would be done well.
2001 VW New Beetle with an ECM issue. Scott MacNeil did a tremendous job getting the ECM replaced and all the keys re-programmed. I couldn't ask for better service. I was hesitant about returning this repair to the dealer, but Scott helped out and ensured a smooth work flow. Car returned to service quickly! Couldn't ask for more...
Very professional and polite. We appreciate your service.
Scott and the ladies are excellent in customer service, Briana, .also, all the girls were exceptional.
We were very pleased with our first Chapman Parts and Service dept experience. Kurtis in Parts and Scott in Service were knowledgeable, responsive and pleasant to interact with
Fast, knowledgeable, courteous, professional. Great experience!
We recently needed to replace our front windshield because of rocks thrown at it. However, it took over 5 months for the glass company to get a replacement. We needed to take the car back to the VW dealer to have the cameras/sensors recalibrated. Caitlyn Hann, our service consultant, was great as always helping us with this requirement. While the first time to be calibrated was meant with failure because of a camera, the second time was successful. Caitlyn worked with the glass replacement company to ensure the car would pass the second time.
Excellent efficient service!
I was originally looking for a plug-in-hybrid and entered the dealership expecting to sell my current vehicle, not even trade it in. Travis spend four (4) hours helping to educate me on full-hybrid vehicles and the supporting infrastructure available. He was never trying to sell me a car, but educate me so I would make the best decision for me and my family. I appreciate his patience as I asked about 2-million questions. When we made our decision, he explained and even showed us the protective coatings they offered and which ones would fit our needs the best, not just trying to sell us everything they had. And when the application of the protective coating installed was not up to his (or my) standards, he worked to get it redone. Never was I hassled or asked to accept it 'as is'. Even Diego, the GM was totally supportive of having the coatings removed and redone without any questions or hassles. This dealership, all the way to the top, stands behind their reputation and your total satisfaction. This was truly the most pleasant (and satisfying) car-buying experience ever ! ! !
Had a great visit! It was efficient and quality. I have no complaints and was so appreciative of Caitlyn’s support. Thank you!!
Caitlyn never lets me down. Simply the best
My car had significant electrical damage from rats chewing on wires, which unfortunately for me in the waiting room took quite a few hours to diagnose. However, once diagnosed, the fix was clear (and expensive). Turned out my insurance would cover it but all Chapman insurance claims have to go through Chapman Collision, at a separate facility and location. Things got complicated when it became clear Collision couldn't do the electrical work. Long story short, both shops did all that was required to shuffle the car and the paperwork and the rental car to ensure that finally, 2 weeks later, I got my car back all fixed and much cleaner than when I brought it in. A complicated story where everyone did what they needed to in order to get a successful conclusion.
I go to this dealer because they have always treated me well. Dealer service centers are expensive, but in my experience they usually do better and more reliable work. I will pay to have confidence in their workmanship. Chapman and their service writer employee Scott McNeil always tend to my needs in a professional and courteous manner. I have bought two vehicles from them and they have taken care of both of them at one time or other. No complaints!
VW Service took great care of me, explained everything that was done and my car was ready quicker than expected. Wish more service departments were like Chapman VW. Thanks!
Problem and anguish solved
Our 2022 Tiguan recently completed a recall that required the car staying at the dealership for three days. Catlin was our service representative who coordinated the recall fix action including a loaner car for us. She did an outstanding job keeping us informed of the fix action.
I had been dealing with a dealer here in town and always felt as though I was an inconvenience. Caitlyn did everything, She was knowledgeable, courteous, Had the loaner ready and my car ready early. The difference was amazing. And she was amazing
My vehicle was towed in as it would not start the morning after receiving a new battery. Scott McNeil was my Service Person by choice as I have worked with Scott over many years and 3 Beetles. He had the problem diagnosed quickly, and communicated with me often. The vehicle was ready to be picked up soon after.
Scott has worked with me twice, and both times I learned more about how my car works! His detailed questions led to the correct service needed. His great attitude and customer service is much appreciated by this customer!
Had a great experience starting with Diego from the VW store. He went out of his way to ensure I had every opportunity available to make the decision on my purchase. Top notch guy that really cares for his customers, went the extra mile to make sure I was completely satisfied with my new truck.
Emelio & Diego were terrific!! Thank you for the service!
Scott and Team provided a great and timely service foe my Taos. They really reinforce that I made the right choice when choosing VW
Personnel great to work with. I'm still trying to accept increasing prices of service and parts.
I had to have some work done on our van and found the whole process to be top notch. Scott, Larry, and Wesley went above and beyond and provided excellent service and work.
Overall I have enjoyed owning my vw. The car is very dependable and every time I come to get it serviced, tve car is well taken care of. The service department is very professional and they don’t pressure me in anything I don’t want to do. They are very honest, too! ??
I’m very pleased with the job performance at Chapman VW, thanks to my Service assistant Mr Sanchez
They have shownGreat customer service and do there best to help you get in the vehicle you want
I have worked with both Larry and Scott. I've had a good experience with both. I'm happy with my volkswagen and I'm glad I've been able to take it to chapman when its come up. thanks fellas
Larry was helpful from the moment I called him right before close on Saturday. He walked me through how to secure my car until it could be towed on Monday, provided me the number, and was so kind. He helped me fast and communicated well when I came in to actually have the car serviced. Thanks!
Great people fast service
I recently purchased a 2022 Jetta from chapman. My sales advisor was Michael Sussen. I wasn't really sure what I was looking for and Michael went out of his way to accommodate me. He showed me several vehicles and test drove several. He never once pushed me to purchase anything that wasn't right or at least felt right for me. I looked at other dealers in Tucson and Phoenix. I ultimately decided that a 2022 Jetta S is what I wanted. Vehicles are pretty hard to come by in this market right now. Michael went out of his way to research and find exactly the car I wanted and secure it for me. I can't thank him enough for his hard work and dedication to making this happen for me. If you're in the market for a new or used vehicle I highly recommend Michael. Thank you Michael and the Chapman staff. I couldn't be more satisfied. Mark K
used the express access for oil change and fluid check, instead had a 20,000-mile check before a long car ride north; they found a repair not done by a local collision company-they had the part, installed it and I was on my way 1 hour later-- that kind of service is why I am here since 2010 with my 9th VW Jetta since 1980!
5
Samuel was able to fit me in at the last minute. No surprise charges. Lyft drivers were excellent in both directions.
The whole process of buying was made really easy. Paul is really friendly, knowledgeable and made everything stress free. Thank you!
Recently, I brought my VW into the Tucson dealership and I just want to commend your staff for the wonderful service I received. Scott and everyone I had contact with were so helpful and kind. The efficiency and patience I received need to be praised as every time I service my car with your Tucson dealership the employees are professional yet friendly. Thank you for hiring such great people.
I had an appointment to replace 3 tires due to normal wear and tear after 35,000 miles. One tire had just been replaced a week earlier due to a nail. While I was waiting for the work to be done, my Service Advisor, Scott, came in and told me that I only needed to replace 2 tires, as there was still good tread left on the third tire. That tire had been replaced several months earlier, again due to a nail. It was a pleasant surprise to save almost $200 right before a road trip! Thanks for the great customer service, as always, Scott !! It's one of the reasons our family has all our service done on 3 cars at Chapman!
I had an appointment to replace 3 tires (just normal wear and tear after 35,000 miles). One tire had already been replaced a week earlier due to a nail. But while I was waiting for the work to be done, my Service Advisor, Scott, came in to tell me that I didn't need to replace all 3 tires because there was still good tread left on one tire that I replaced last fall (again, due to a nail). It was a pleasant surprise to save almost $200 right before making a road trip! Thanks for the great customer service, Scott!!
Quick great job.
Over the years LARRY has always been very very helpful
Car was done on time Some extras were added (i.e tire rotation)
We just purchased our 4th vehicle from Chapman Tucson. Our salesman, Ryan Fuller is great to work as is the Sales Manager Diego! We always feel we get a fair deal and have a good experience throughout the purchase process!
Service was as always excellent…but…Service manager Sam was above excellent! Best ever at Chapmans!