your service manager and sales manager went above and beyond to insure my vehicle was repaired fully to my satisfaction. thank you
I took my car in for an airbag recall - quick service all around. Painliess......
Kateleen was a great person who assisted me with the necessary services for my car. She welcomed me with a smile and was very accommodating all throughout. This is one of the reasons why I keep on coming back here at Volkswagen. It’s because of people like her and Larry. You make my experience at Chapman Volkswagen really worthwhile! There should be more people like you! Thanks!
Superb, very qualified, no pressure sales team. Jacob Goswick and Ryan Fuller were our sales team and both salesman were excellent, showed great understanding for us. Explained all features of the new Tiguan 2019 extremely well and they made the car buying process enjoyable and easy.
We had a great experience leasing our 2019 Tiguan. Our salesperson Paul was amazing and made the process seamless.
Mia could not have been more helpful or polite.
This was my first time buying a brand new car. Josh was excellent!!!! He helped us set everything up and got us exactly what we wanted and didn't push something else on us. He made the whole experience wonderful!
The Service Dept at Chapman is terrific And Mia is absolutely wonderful. Great service/Great attitude, everything was perfect!
Thanks, especially, to Jacob Goswick for the hours he spent answering questions and introducing us to our new GTI. Also to Carley Lattanzi-Snyd in finance, for making all the paperwork into a painless experience.
Wendy is 100% of the time professional & courteous. Whether it's a quick oil change or a big project... trustworthy service is essential. Always a pleasure to bring my Tiquan in!
Larry Sanchez and Scott MacNeil provided top notch customer service. In my case they went well above what is "normal" to ensure all of my needs were need.
Mechanical work needed which was an accident related issue had been overlooked by the collision center. Larry Sanchez made sure it was completed. He went above & beyond to ensure all my needs were met, provided a loaner car to drive, kept in contact with me, was thorough, knowledgeable and very pleasant to interact with.
All I can say is that from the moment I stepped foot on the lot the folks at chapman made us feel valued without any pressure to buy. This is my second car purchased through chapman vw and as a result of the way we were treated by Emilio, Joe Witte and Diego Gonzalez, we will purchase through Chapman VW for life! They are the best!!!
Very good service on a rainy day, thank you Mia.
We live in Portland, OR but we are building a house in Tucson and we wanted to get the last VW Beetle model before they stop making them anymore. We had visited a dealership in Portland and didn’t have a good experience so we got ahold of Chapman’s internet manager in Tucson, Jacob Goswick and he made all the difference in wanting to purchase a car, 1200 miles away!!! He made it effortless, pleasant, wonderful and painless!!! And they are holding the car until we move down in the next few months. Outstanding customer service, we appreciate the attention to detail and efficiency of the entire dealership. Thank you so much!!
Every 18 months VM updadates the GPS data. I set out to upgrade from V2 to V5. The new SD card had to be ordered and activated at the dealership. After a short while, I received the notice that the SD card had arrived. Making the appointment was easy and Mia, my new advisor was delightful, professional and well informed. Rusty, the shuttle driver got me safely home and back when my car was ready, washed, as usual. The only negative experience was induced by VW itself and not the dealer because the whole procedure updating my GPS cost $ 450. I guess I will think twice updating in the future. In the past, I accepted such fees for my Mercedes and BMW cars but whatever happened to the "Volkswagen", the "Car for the People"?
I made an appointment to have AdBlue added to my engine, and everything went perfectly. The service was quick, including a car wash. Mia was friendly and professional. Thanks!
WENDY STARR WAS GREAT, SERVICE WAS DONE AS IT SHOULD HAVE BEEN THIS TIME, NO COMPLAINTS
Best Service that I ever had experience
My appointment was next day, first thing. Larry came out to the car to check me in right as I pulled up. Gave me an initial diagnostic estimate along with oil change price and I got the shuttle home 20 minutes after my car was checked in. By early afternoon I had a diagnosis and an estimate of cost of repair. He called again later to amend the estimate as my battery was too small (done by someone else). I gave the ok. My car was ready the next day at 3:30 pm.
Great experience!! Thanks to Paul Fernandez :)
I was able to schedule service online and they were able to get me in in just an hour. Service was fast and friendly.
This is my second purchase at Chapman within a year. There is a reason I went back when I needed another vehicle. The great service and knowledge of the sales team. They were able to provide the model with the options I wanted with the large inventory they have on site. Once again it was a seamless enjoyable experience. Thanks!
fast friendly service. Larry has been most helpful every time we visit the dealership for service,
EXCELLENT SERVICE OVERALL. !! VERY SATISFIED
Wendy at the service center at Chapman was helpful and friendly.
I just got my regular service/maintenance done at Chapman. My Service Advisor, Mia, did a wonderful job! I trust them because of their customer service, quality, reliability, and honesty.