Reviews
Chapman Volkswagen of Tucson
Best Service that I ever had experience
My appointment was next day, first thing. Larry came out to the car to check me in right as I pulled up. Gave me an initial diagnostic estimate along with oil change price and I got the shuttle home 20 minutes after my car was checked in. By early afternoon I had a diagnosis and an estimate of cost of repair. He called again later to amend the estimate as my battery was too small (done by someone else). I gave the ok. My car was ready the next day at 3:30 pm.
Great experience!! Thanks to Paul Fernandez :)
I was able to schedule service online and they were able to get me in in just an hour. Service was fast and friendly.
This is my second purchase at Chapman within a year. There is a reason I went back when I needed another vehicle. The great service and knowledge of the sales team. They were able to provide the model with the options I wanted with the large inventory they have on site. Once again it was a seamless enjoyable experience. Thanks!
fast friendly service. Larry has been most helpful every time we visit the dealership for service,
EXCELLENT SERVICE OVERALL. !! VERY SATISFIED
Wendy at the service center at Chapman was helpful and friendly.
I just got my regular service/maintenance done at Chapman. My Service Advisor, Mia, did a wonderful job! I trust them because of their customer service, quality, reliability, and honesty.
Great. Detailed. Did exactly what I requested. Chatted with Service Manager, all okay, discussed TDI fix needed for my Golf, learned little, seems to be VW 'slow to follow-thru', any ADDITIONAL HELP from Chapman Management would be nice. Chapman 'routines' are great, people nice, facility great. THANKS, ... Gene Henry
I always avoided dealerships after the warranty ran out, but not so with Chapman. Excellent service, good people, reasonable prices, and they work with you to make your visit as convenient as possible
Great service and sales knowledge. Overall a very positive experience.
Wendy was awesome when my VW Beetle needed service. She took the time to explain to me what needed to be done and also offered to help walk me through the process! I’m a big fan of this service dept, thank you!
My service representative, Larry, has been doing an outstanding job for me. I have a 16 year old Passat, so service is a concern and is he is very helpful getting me the service I need. Before Larry my service rep was Scott, now the service manager, and he also did a terrific job. I have had a lot of cars and these guys are providing the best service I have every had at a dealership for any brand of car.
Above excellent. Wendy Starr greeted me with a small and was very cordial. She went above and beyond to make sure my needs were met. It appeared my car had to remain overnight & Wendy arranged for a loaner. She gets a 15 rating in my book.
Everything went quick, done right, as promised and the car wash was superb considering the mud from recent rain.
If you get Ryan Fuller to take care of you consider yourself lucky. The first day I had to walk out on him, I have a tendency to fade out but I came back the next day and I actually bought the car. Everyone is a professional and take the extra step to make you feel comfortable and work with you. Finance officer Nathaniel la Pierre was also great to work with. Chapman needs to create a dealership in the Green Valley Sahuarita area to give the Click firm some competition. That would be absolutely the best thing ever. Thanks Ryan and Nate
From start to finish, VW Chapman Service department does a great job. I came in for my 60K service appointment and they checked me in right away, gave me info on what they found, which was very minor, and then got everything done very quickly. I really appreciate coming here, and also like the wifi lounge. Thanks!
On time and efficient service with a smile,
With out appoinment, they quickly found problem and resolved. Took us home and picked us up after completion of work.
The Work done ok. The handling by the Service Rep .. abismal The Mechanics Shoes marks all over the floor. Dirty
Our lease on our Jetta expires late in the year so after we dropped off the car at service we went to look at what's new. Somehow our car was delayed because we were perceived as wanting to buy that day. Consequently the service took longer than it otherwise would. At least that's what I think happened.
Easy check-in, explanations understood and service agreed to, kept informed of each stage of the process and when completed. Over all excellent service.
Wendy is the best! Went out of her way to get everything taken care at one time so I didn’t have to keep coming back!
I live out of state but my daughter is a student at U of A. I needed to have her car serviced and I met with the team during my appointment and I couldn’t be happier. The service was fantastic and they made me a big fan as they went above and beyond!
As always, courteous and efficient. Mia is wonderful!
I was extremely pleased with the service that Mia extended from the morning confirmation call to the thorough questions asked regarding the extended road trip that I was taking to getting the car washed before I left. She suggested an oil change when I returned asked on the miles that I will be driving and her review of the inspection was easy to follow and very positive! ThNk you for the exceptional service and I am thrilled with my Tiguan and Chapman Volkswagen. Great thanks, Stacie Wainer
Great service, as usual.
Travis and Joe were great to work with. They helped me find something I loved and made the whole process of buying a car fun and hassle free.
The wife and I went to look at the new VW SUV and met an exceptional salesman. Mr. Hector Rojo gave us our space until it was time to actually know about the vehicle. For such a young salesman and to be so knowledgeable about the vehicle and all of it's features. Never once did we feel pressured by any of the staff. What an exceptional experience.
After about 3 weeks we finally have our SUV back. Mia did an excellent job working with us and Orielly Cheverolet. Also, helped in working with the warranty we had. Our Chevy Equinox seems to be working great! Thank you Mia & Dennis at Orielly's.
Great service
Great service
I had an appointment and was promptly greeted my my service specialist who is always very attentious. Oil change and tire rotation, as well as, full brake service on my rear tires took about two hours (I was impressed). Waiting area is very spacious and clean. Always great service at VW Chapman. Thank you.
My Tiguan needed multiple recalls taken care of and Mia in service gave me super service. Dropped my car off and came back to pick it up and all work was done and the car was washed and vacuumed out. Totally stress free visit to obtain service.
Did our once a year trip to Chapman VW for routine maintenance and a few minor repairs on our Beetle. All work was explained and repairs were made in a timely manner. Mia Chavez was very good at keeping us appraised of the status of the vehicle. We also had a detail done and the car 12 year old came back looking phenomenal.
A very satisfactory visit!
Always a pleasure doing business with Chapman service. Larry was especially helpful and courteous.
I went in to have my car serviced and just like always, everyone is a friendly and helpful. I highly recommend Chapman- they’re the best!
Everything from booking the appointment online to Mia at the service desk to the actual vehicle service was beyond expectations. They even hand washed the thousands of miles of road grime off!
Your kind words and polite in assisting me without giving thought to your personal safety was be young reproach. I am embarrass to say that I was trying to used the debit card instead of the credit card. Again I thank you for your Patience.
Packrats damaged wiring on my car. Chapman took the towed vehicle, coordinated with insurance adjuster, and quickly did the proper work in an efficient, professional and courteous manner at a reasonable price. Will definitely use them again.
Thank you for all you have done.
LARRY SANCHEZ WAS EXCELLENT, ANSWERED ALL MY CONCERNS, FOLLOWED THRU WITH ALL ITEMS. THANKS TO MIKE MORENO FOR WORK DONE. EVERYONE AT CHAPMAN WAS POLITE AND RESPONSIVE. THANKS TO ALL
Chapman VW offers this great service that allows me to have my VW Passat checked prior to a trip, they check everything to insure that I will have a safe trip. I love this option, best part it is at no cost. Wendy Staar and Theresa were fantastic, Thank you so much.
Emilio is very friendly and helpful. Took the time to answer questions and help me find the perfect vehicle.
Fast friendly service!
Chapman Volkswagen has always been ready to help when needed, be it a quick fix of something minor or general service and maintenance. Probably not the cheapest around, but they know what they are doing. They are unfailingly courteous and explain what's needed thoroughly and with patience.
My service advisor knew her stuff! Offered up sells, but didn't twist my arm. Communicated well and followed through.
Thus was the first time I've taken my car for a routine maintenance check. Wendy did a great job of letting me know exactly what would be done to my car, an estimated price and if there were any concerns to report for the mechanic to check on. My car was ready in a timely matter and upon driving it, feels totally rejuvenated! Thank you Chapman Team!
Wendy - special thanks to you and the service team for another great job with our Jetta. You are a great team!
Excellent service all
Even though we have to drive two hours to get to your dealership, it is worth it, because of the great service. Larry Sanchez is wonderful
I was very happy with the service I received. I especially want to mention Wendy, who was very helpful and pleasant to deal with. Also Rusty, the driver who gave me a ride to the dealership. He is a very pleasant young man who also happens to be an excellent driver.
I've been a Chapman VW service user since 2005 and will continue to be one! Hats off to Larry Sanchez and Scott McNeil for the help they've given and knowledge they've provided over the years! Looking forward to continued servicing at Chapman VW for my 2004 Beetle Turbo S!
My service writer, Mia Chavez, was pleasant, efficient and made me feel welcome. All in all a very good experience.
As always, a great experience at Chapman VW Service.
No tire rotation & balance. No windshield washer filled. How do I know ANYTHING was done....seriously? I made a 85 mi. round trip, sat there 2 1/2 hours & not sure if anything was done besides a wash. Caps under the hood have dust. I paid for maintanence package!
Mia took care of me and my 2016 Golf after a road hazard destroyed my tire. Service was excellent and she saved me a lot of time and money. Thanks again, Chapman and Mia!
On 03 DEC 2017, we purchased a new 2016 VW Touareg TDI Executive (the vehicle sat on the dealer’s lot for two years, waiting for the VW emissions fix to be developed and approved, and then applied to it). To say the overall experience was positive, is a massive understatement. Carley (finance manager), Diego (sales manager), and Oscar (sales and leasing agent) were (are) competent, knowedlgeable, patient, polite, professional and, above all else, very low-pressure. Both my wife and I greatly appreciated (appreciate) all three professionals’ assistance and help. Without hesitation, we both highly recommend you consider purchasing, or leasing, your next vehicle from Chapman Volkswagen Tucson.
After scheduling an appointment at 730am, to have a battery replaced, I ended up waiting and wasting 2 hours of my day. Why wasn't I told it would take that long? Or offered a ride home? The worst part was sitting in the lobby forced to listen to FOX News! you have a DIVERSE group of customers, it was insulting. You have 2 televisions, maybe the other one can have CNN? No one had the ability to change the channel. I did not appreciate the experience.
My service needs were handled quickly and professionally.
I didn't have an appointment but my car needed service. My Service person was Wendy, she is excellent. She made me feel comfortable, helped me even though I didn't have an appointment, she always explains the what issues were found in the car. I waited in the lobby during the job, the lobby is clean and well maintained. Thank you for the coffee!
car drives a lot better keep my wife happy thank you scott when i get knew tires we will be back to align thank you
Had a wonderful experience purchasing our new vehicle from the excellent team at Chapman. Starting with Fabian Rodriguez, Manager Diego, & Nathaniel and his trainee. They went out of their way to provide us with superb guidance and assistance in helping us throughout the whole purchase.
Our service rep was very courteous and professional. Our car was done in a timely manner and had a great wash. Thank you!
Pleased Scott, my advisor is the new svc mgr and Larry Sanchez took great care of me. (my new advisor) It is so nice to have concerned, people look after me. Service dept is outstanding with a staff who go above and beyond.
On 11-14-17, out and about, picked up a sizeable bolt in my LF tire. Headed to Chapman VW for repair, expecting it may be awhile as I was coming in off the street. Service Advisor Larry Sanchez got my car in, tire repaired, and out in less than an hour. Great job! Thank you!
During my visits to the dealer I can only express my great satisfaction for the service I receive from Mr. Fleming. He was awesome!
Easy check in, I had questions, Wendy answered them and told me things I didn’t know I didn’t know. Fast service, nice waiting room.
My 2016 VW Golf was due for a 2 year with transmission electrical problem. The routine maintenance and warranty fix were done efficiently within one day. The service consultant Scott MacNeil deserves all the credit for management.
Scott is great service advisor. Always takes good care of me
Thank you for all of the hard work in getting my new car. Its a great car got a great deal Im very pleased and can't say enough about all the folks at the dealership. Thank you so very much.
I like the fact that I don’t have to make an appointment for service and the work was completed in just over an hour. The waiting room is very nice, there’s a vending machine, free coffee maker, two TV’s, and comfortable furniture. I like this place!!!
Excellent service as usual! Besides finding suspected damage to underside of vehicle, a couple of burned out bulbs found and replaced!
My service at VW yesterday was great! As promised, Wendy got right to me, I was there first thing, and my wait time was short.
As always, I had another great experience with the Chapman Volkswagen service team. The work was done quickly, I was informed by phone of the findings and received great advice as to the best way to proceed related to the needs of my car.
found that the plastic components associated with the engine air box intake system, mounted just behind the radiator, were not assembled correctly. pieces should lock into place. owner repaired the problem prior to any components falling out of the engine compartment.
Squeezed me in....less than 45 minutes . Was told 75 min
Excellent diagnostic's and battery replacement!
Had oil change. 4 new tires and alignment all done very quickly. Great service woman who served me. Kept informed. Give her a raise
SCOTT IS THE BEST.
I came in for a recall item and realized I needed an oil change as well. It was amazing they fit all of it in to my appointment. Thank you for everything.
I have had consistent outstanding customer service at this dealership since I moved to Tucson several years ago. The work is done in a timely manner and the employees are all very positive and accommodating. I would not hesitate to recommend Chapman Volkswagon to friends and family.
I just want to thank both your parts dept and service. Scott in your service dept went above and beyond in helping solve my issue. What I was prepared to repair myself ended up being a factory recall. I have another issue that isn't a priority, but, when I am ready for the repair, you have my business.
Quick processing on both drop-off and pick-up. Shuttle service was easy and convenient. Overall a good experience.
Excellent service by Scott & Staff!
Thanks to Scott. He is great and always so helpful.
Had to get a couple Safety recall items addressed on our Golf. Wendy was very pleasant to deal with. She came out of office as soon as I drove in. Service took approximately as long as they said it would and car was washed when I came to pick it up. No surprises, so can't give anything less than excellent.
I bought a 2015 sonata on Saturday. Later Saturday I seen there was no driver side floor mat..at all. the passenger and rear mats were there. Why was I not told?? Also I paid for a protection pkg that included etching and tinted windows. I found out this was done back in 2015 when the car was at chapman scottsdale. Pay twice for same items?? You are not fair and I will not recommend you all to anyone..ever.
As always, service was TOP NOTCH! Easy to make an appointment, customer service was great, and car was in and out in short time. I am so pleased with your service center. KUDO's to Mia, Sergio, and the whole team and many thanks!
Mia and Wendy are awesome!!! they take care of you like family cant wait till the next tune up.
SCOTT HAS BEEN MY SERVICE CONTACT FOR A LONG TIME, HAVE NEVER HAD A PROBLEM WITH SERVICE.
Excellent job Thanks
Very efficient, easy to schedule.
The Chapman service department did a stellar job on a Saturday service appointment. We definitely will be back for all our VW service.
Above my expectations
Wendy, my service manager, was GREAT! Thanx
I had an excellent experience, do in no small part to Mia Chavez. She went above and beyond to help us identify and correct a problem with a water leak on the top on our Eos.
When it comes to customer service, Wendy S. at Chapman VW, is the best. Wendy is informative, professional, and always treats you like you are a VIP. We wouldn't go anyplace else to service our VW CC.