Chapman Volkswagen
of Tucson
4500 E. 22nd Street
Tucson, AZ 85711
Phone: 520-445-4090
Chapman Volkswagen Tucson Reviews
Chapman Volkswagen Tucson Average Rating:
4.9 out of 5 stars (109 reviews)
Exceptional Service
Truly high quality service at Chapman VW once again!
– Carlos Tafich
Scott McNeil was awesome,
– Lionel lopez
10,000 mile service
Scott is always helpful. Greets me by name! Always a good experience and a clean car.
– Maureen E Valdepena
Lamp repair
Excellent service and I'm not going to complain THE price!
– Ray Fujii
Unhappy experience
Promised completion date was not met (Friday). Vehicle was not ready till Monday. Did not know if part arrived on the date that we were told was a possibility (Friday) had to wait till Monday for further info. We were told, there must be a run on this part in the country, because the part could be found nowhere. When we asked questions, (we had two vehicles in at the same time ), there seemed to be no willingness to find out the status, we were told we needed to talk to another service person. The question was basic, how late would the service dept. be open for our towed vehicle to be dropped off. When we were initially telephoned with info about the problem and price, the service person said we might just want to drive the vehicle off a cliff. We did not appreciate this comment or did we think this was funny. Not only were we going to incur a large charge for this repair, a month earlier we also spent $950.00 on a different repair. The service person was friendly, however.
– Bill Bailey
Service review for recall
My service rep Wendy was excellent! I will always request her.Donna
– Donna Pitts
Jetta Hybrid Wheel Hub Repair
Brought my Jetta Hybrid in to Scott MacNeil to troubleshoot road noise/suscpected wheel hub issue. Scott and his team identified the issue and replaced the passenger front wheel hub, found that the repair was not 100% and then replaced the driver front wheel hub which solved the problem and noise. The service team completed service and repair of my vehicle in a quick and efficient manner. Excellent work!! Highly recommended!!
– Joseph Orlando
Mea Sanchez
Mea is the Best: accurate, efficient and friendly.
– Curtis J Ultsch
Service on VW CC Sport
My "check engine" light was on and, therefore, my VW CC Sport would not pass emissions test. I contacted Chapman VW, and Scott MacNeil, my Service Adivser, promptly scheduled my VW CC Sport for repairs. All of the required service was done to my complete satisfaction. Scott kept me informed throughout the process and delivered on all that he promised to do. Scott is an outstanding example of dedication and professionalism in the discharge of his demanding duties. Thank you Scott and Chapman!!
– Sam Dalesandro
Battery replacement
Wendy provided first class service and the technician was working overtime to get the job done!
– Siw Bergmann