Reviews
Chapman Volkswagen of Tucson
Helpful people.
Service advisor was very knowledgeable stayed on top of everything and kept me informed of what was going on. Would not have any problem continuing having service done at Chapman Volkswagen.
Excellent service from Chapman VW. Kate Lynn was great ??
Larry & team respected my time & fixed the problem. Gold Stars to all.
The service representative was, as usual, pleasan, and accommodated get. She took the car, answered all my questions, got an answer from an accociate, and got the car back in less than 1.5 hours. No charge. And every thing works like new. Perfect!
My car was due for service- I called and was scheduled the next day as requested. Mia Chavez was extremely accommodating, spent time explaining to me what was found, what was suggested and what was needed. The work was completed within the day and a complete summary was reviewed with me. Rusty drove me on the shuttle...both to and from work. He is friendly, a safe driver and kept me updated on his arrival.
Everything went smoothly, even though I forgot our appointment and had to call for another. Clean, well supplied waiting room, friendly, helpful people, a good experience.
Everyone there at Chapman from the mechanics to the shuttle driver and especially Wendy there in the service department is both efficient and personable. They were very busy both on Good Friday & the Tuesday after Easter and there was no adverse affect on service.
Always enjoy working with Larry!
THANK YOU CAITLYN!! YOU ARE APPRECIATED!
We have bought our last 4 vehicles from Chapman Motors and I have to say this was the best experience we've had yet. Our salesman Nick Lopez was awesome, explained everything and was just all in all a great salesman. But our best experience was with Ryan and Nate who helped explain everything with the financing.. They worked really hard to get us the deal and pricing we wanted. They also explained everything....nothing was not told to us as far as warranties went and the whole financial aspect of the buy. We were very impressed with how we were treated at Chapman Volkswagon and are loving our Volkswagon Atlas... We will for sure go back whenever we decide to trade this one in. Thank you Chapman Volkswagon for a great job helping us get a new vehicle.. We appreciate you.. Deb and Bruce Rogers
It was my first time bringing my car in and it was a great experience. Friendly staff and quick service!
five
Wendy has been my go to person for several years, and she always goes above and beyond to provide excellence in customer service!
Josh was awesome to work with.
Kudos to Larry Sanchez- courteous, quality service.
Ryan was great at explaining the pros and cons of the vehicles I was looking at. Highlighted important points that I didn't consider in my decision. Nate was great when closing the deal. All went smooth and professional. Couldn't ask for better service.
In and out in less than 30 minutes
Great service!
your service manager and sales manager went above and beyond to insure my vehicle was repaired fully to my satisfaction. thank you
I took my car in for an airbag recall - quick service all around. Painliess......
Kateleen was a great person who assisted me with the necessary services for my car. She welcomed me with a smile and was very accommodating all throughout. This is one of the reasons why I keep on coming back here at Volkswagen. It’s because of people like her and Larry. You make my experience at Chapman Volkswagen really worthwhile! There should be more people like you! Thanks!
Superb, very qualified, no pressure sales team. Jacob Goswick and Ryan Fuller were our sales team and both salesman were excellent, showed great understanding for us. Explained all features of the new Tiguan 2019 extremely well and they made the car buying process enjoyable and easy.
H
We had a great experience leasing our 2019 Tiguan. Our salesperson Paul was amazing and made the process seamless.
Mia could not have been more helpful or polite.
This was my first time buying a brand new car. Josh was excellent!!!! He helped us set everything up and got us exactly what we wanted and didn't push something else on us. He made the whole experience wonderful!
The Service Dept at Chapman is terrific And Mia is absolutely wonderful. Great service/Great attitude, everything was perfect!
Thanks, especially, to Jacob Goswick for the hours he spent answering questions and introducing us to our new GTI. Also to Carley Lattanzi-Snyd in finance, for making all the paperwork into a painless experience.
Wendy is 100% of the time professional & courteous. Whether it's a quick oil change or a big project... trustworthy service is essential. Always a pleasure to bring my Tiquan in!
Larry Sanchez and Scott MacNeil provided top notch customer service. In my case they went well above what is "normal" to ensure all of my needs were need.
Mechanical work needed which was an accident related issue had been overlooked by the collision center. Larry Sanchez made sure it was completed. He went above & beyond to ensure all my needs were met, provided a loaner car to drive, kept in contact with me, was thorough, knowledgeable and very pleasant to interact with.
All I can say is that from the moment I stepped foot on the lot the folks at chapman made us feel valued without any pressure to buy. This is my second car purchased through chapman vw and as a result of the way we were treated by Emilio, Joe Witte and Diego Gonzalez, we will purchase through Chapman VW for life! They are the best!!!
Very good service on a rainy day, thank you Mia.
We live in Portland, OR but we are building a house in Tucson and we wanted to get the last VW Beetle model before they stop making them anymore. We had visited a dealership in Portland and didn’t have a good experience so we got ahold of Chapman’s internet manager in Tucson, Jacob Goswick and he made all the difference in wanting to purchase a car, 1200 miles away!!! He made it effortless, pleasant, wonderful and painless!!! And they are holding the car until we move down in the next few months. Outstanding customer service, we appreciate the attention to detail and efficiency of the entire dealership. Thank you so much!!
Every 18 months VM updadates the GPS data. I set out to upgrade from V2 to V5. The new SD card had to be ordered and activated at the dealership. After a short while, I received the notice that the SD card had arrived. Making the appointment was easy and Mia, my new advisor was delightful, professional and well informed. Rusty, the shuttle driver got me safely home and back when my car was ready, washed, as usual. The only negative experience was induced by VW itself and not the dealer because the whole procedure updating my GPS cost $ 450. I guess I will think twice updating in the future. In the past, I accepted such fees for my Mercedes and BMW cars but whatever happened to the "Volkswagen", the "Car for the People"?
I made an appointment to have AdBlue added to my engine, and everything went perfectly. The service was quick, including a car wash. Mia was friendly and professional. Thanks!
WENDY STARR WAS GREAT, SERVICE WAS DONE AS IT SHOULD HAVE BEEN THIS TIME, NO COMPLAINTS
As Always