Chapman Volkswagen of Tucson Reviews

Avg. Rating:
(106 Reviews)
New Jetta GLI

Recently bought a Jetta GLI from Ryan Fuller and had an outstanding experience! Great customer service and overall knowledge on the car! So happy with my purchase and Ryan made the experience so great! Looking forward to being a loyal customer! Thank you so much Ryan for everything you do!

Dylan Gonzalez

excellent communication while service was performed.

Suse Bradshaw
Scott turned it around!

I called on Monday at about 4 concerned because my car was not starting properly. The girl spoke with gave me zero service but our first available appointment is NEXT WEDNESDAY. I looked for my VW card and called Scott, he called me back Tuesday and said, “bring it in” and on Wednesday my battery was replaced! Thanks to Scott for actually understanding what serving the customer really means! Thanks VW for Scott !

Deborah Davis
Scott McNeil always top notch

When Scott takes care of our car we know will receive outstanding, consistently great service. He is, by far, the best advisor in the business!


Mikayla was great…..friendly and explained things so well.

Constance l Schreur
Fast friendly efficient

Even without an appointment, the service was quick, thorough and well done.

Bert B
Fast friendly and efficient service with or withou

Fast friendly and efficient service with or without a appointment

Hubert b
Thank you Scott.

My service representative Me. Scott he was so kind and helpful. He gave me all the informations I need to know. Thank you again.

Miyou Wallace
Chapman VW

Repair completed quickly and a very detailed cleaning of our Taos

Wayne Chase
Great service

My Jetta is the least expensive vehicle I own, but the service was much better than that I have received with my luxury vehicles.

Awesome Salesperson

The salesman that assisted me in my purchase, Triston Oldham, was great! He was very knowledgeable and so helpful in answering all of our questions to make the best decision. He was very personable and made the experience wonderful.

Caiah Trafton
GLI service

Sales and service is always very helpful and informative, the only place I will service my vehicle.

Dylan A
Very Dependable

Number one in customer service, always receive the best from everyone at this dealership

Marie Anderson
Great customer care

The staff are helpful and do a great job of making you comfortable & confident that your vehicle is getting great service addressing all immediate and possible future service needs. 5 Stars for sure! Thank You!

Barbara Winter

Alway take good care of me. This was a tricky one But they figured out the issue and fixed it for me.

Jeanette Witte
Mikayla is The Best!

Customer Service at Chapman VW is obviously a priority but Mikayla makes me feel like the attention is especially for me and my Tiguan. Couture service! Thanks, Mikayla!

Mary Cordon
Excellent service

I broke my right mirror. Chapman, Scott, fixed it. Thank you.

Manthei Uwe
Ms. Carol Barber

As usual Scott was thorough, professional and courteous. My car was finished an hour before expected. The work done here is superior!!!!!

Carol Barber
excellent tire service

Got my new tires easily and on time. Great service. Thank you.

Bill Buzenberg
Carlos verdugo

Very good experience woth uou

Carlos verdugo
Excellent service

It’s a pleasure dealing with Chapman’s service department.

Bill Buzenberg
Great service

Larry was exceptional as always! My service was completed in a timely manner and runs great!! Thank you!!

Yvette Gonzales
Excellent experience - Chapman V W

I have nothing but positive experience in purchasing my car. Jesus answered all of my questions , treated me personally , listened to questions , concerns and walked me thru the process with knowledge and ease. . He sat with me and introduced all the features , showed me how the operation works of electronics. He renewed my faith in purchasing a new car experience. I will recommend anyone wanting to purchase a car to go to Chapman first ! Bravo !

Gloria page
Greats sales women

First time owning or being in a Volkswagen. Thanks to Arlene I didn’t get a buyers remorse. She’s a great sales women and very knowledgeable about her vehicles. Went above and beyond in helping me and getting me financed for what I wanted. Thank you!

José Bazua

Larry will always ensure that we get the best service possible. I called and ask to drop off out vehicle without an appointment, we live out of town. We dropped off the vehicle and he got it worked on. Repair and was excellent. I will always refer to Larry for all maintenance on our vehicle.

Rodney Long
No pressure,no surprises

Ask for Albert, no high pressure tactics in finance and no unexpected dealer "add-ons"

Exceptional Service

What more can I say about the service department at Chapman VW Tucson that I haven't already said in past reviews. We both agree that the service we receive from Chapman, and especially from Caitlyn Hann, ranks at the very top of all service departments and service representatives we have had in all the years in owning multiple brands of vehicles. Caitlin continues to amaze me everytime I bring our VW in for service with her knowledge and customer care. She is 'THE BEST"! She goes out of her way to make sure we get the finest service possible. It is always great to take our VW in knowing there won't be any surprises at the end.

Elby Jones
Fantastic Service!

We have had our GTI serviced at Chapmans for the eight years we have lived here. The service staff is excellent and we really appreciate Larry Sanchez’s help over the years. If we decide to buy another car we will be checking here first. Thank you for the great service.

Linda Botel-Christensen
Car buying at it's finest!

First, let me say thank you to Ryan Fuller who made buying a new car a very pleasant experience. From start to finish, Ryan was a professional. He made the whole experience a most pleasurable one! A++++

Terese Lindgren
Customer Service

My recent service for a damaged rear view mirror was excellent. Ms Hann was professional, knowledgeable and friendly.

Margaret Drugay
Top notch service

I appreciate the whole team at Chapman VW. They are friendly and capable.

Anissa Fields
Excellent customer attention and service

As always, Service Advisor, Caitlyn Hann, provided excellent customer attention and service.

David Hermosilloromo

Scott did a great job , with everything. Got my car in ,and out of the shop. In warp seed.

Edwin Riest
Battery replacement

Excellent and prompt service with Mikayla.

Sue Kesterson
#1 Best Folks

Best folks in the car business.

Gregg Maul

Caitlyn was amazing. My car had a weird noise and I was told it could be up to a week to get it seen because of a shortage of techs, which was totally fine, but Caitlyn called me the day I dropped it off to tell me they figured it out. I picked up my car the next day. From start to finish I had such a pleasant experience. Give her a raise.

Amanda Sandry

Good service

Hans W. Thom
Serviced my vehicle when it was not running proper

They did an excellent job of “reviving” my vehicle when I needed it most!

Alli Fontes-Lopez
Service Advisor Scott MacNeil is Amazing

When we first bought our Passat, we opted for a local European car specialist for servicing. They were competent, but our decision to switch to Chapman VW for the next service turned out to be a game-changer. Right from the start, Service Advisor Scott made a lasting impression. His timely interventions, particularly with our Turbo Charger's warranty, saved us from hefty expenses. He not only checked our warranty details but also scheduled the necessary work just before the expiration, showcasing his proactive approach. Scott's professionalism extends beyond his technical skills. He's personable, an excellent communicator, and genuinely cares for his clients. During our last visit, we interacted with various team members and were struck by the uniformly positive atmosphere. Everyone, from technicians to front desk staff, greeted us warmly, reflecting a remarkable workplace culture. Overall, our experiences at Chapman VW, primarily thanks to Scott and his team, have been nothing short of exceptional. Their customer-centric approach, combined with technical expertise, makes them a top recommendation for VW owners.

Jim Newcomb

Service was efficient and on time.

Katia Soriano

i do not agree with the 10l miles intervals for oil change for the first 2 comped services talking about customer service is different because Caitlyn made everything really nice and smooth

Horacio ozuna

Thank you for the good service on my VW Tiguan this morning. Caitlyn was very friendly and helpful. The work on the car was done in a timely manner. They also had my car washed.

Merilyn Tribble
Customer service

Excellent service, asked specific questions to decipher the problem. Involved the garage manager to diagnose the problem and develop a next step to order the the part and will calll to schedule next appointment to replace the part once it arrives.. Thank you Chapman VW

Kevin L Delmastro
Outstanding in EVERY respect

Beginning with my EXCELLENT and exceptionally helpful service advisor Mikayla to handling of nuts & bolts challenges by your world class service team in the shop, Chapman's performance cannot be exceeded!

Stan Davis

Excellent service experience. Scott was very professional. Informative, timely, and friendly

Chapman Volkswagen

Great experience , great service and very professional..

Quick and helpful

Fantastic service department experience. Exceptionally fast from appointment to pickup same day, even help from running late. Thanks Mikayla!!

William Nylen
Courteous professionals

I bought my VW here five years ago and have never had it serviced anywhere else. I'm always confident that I'll get expert diagnoses and advice here, without unnecessary repairs.

Scott O'Mack

Chapman's Customer service has always been exemplary! Mikayla Hann went beyond even that! She was kind, attentive, perceptive and very kind in giving me professional courtesy culminating in a very pleasing resolution of my flat tire! She arranged for transport to and from my place of employment and back to pick up my car after the job wA completed! And then she offered to have it washed fir me! It's the little things that sets your company apart from the rest! I thank you Mikayla for all you did for me and all the staff @ Chapmans for your help! Kudos to you and management for excellent service!

Robert Baca
Larry is very professional

I messed up on the app to add services, but Larry got them in in time.

Baerbel Glasscovk
Another Excellent Service Experience

Scott Macniel, our service advisor provides a consistently excellent service experience. We would not trust our Beetle to anyone else

David Pantazi
My Experience

i take my vehicle to Chapman always. So far it has been once a year at which time they change my oil and oil filter. They also do a check to see what needs attention. Many times like today, some small things that I already know about need to be fixed such as windshield wiper blades and the cabin air filter and they will bring it to my attention. So they are thorough. They wash the car when they are done if I choose it. They are courteous and friendly. You have to part with some cash, but it is better than have trouble on the road.

Scotty Johnson

Paul Fernandez was awesome to work with. He was patient with all my questions and gave me a really good deal. Still waiting for my car but can't wait to start driving it. Roger

Good service

Fast an nice staff. Great price too.

My service experience

They were very fast and got right at the issue and the service advisor was fantastic. The price was absolutely fantastic for the work that needed to be done. I always enjoy going here.

Terrific Service

Paul Fernandez was great. Very helpful and not at all pushy. He explained everything clearly and was super personal. We met with him twice before we decided on buying the car. He even allowed us to have the car taken to our mechanic. Will recommend him and Chapman to anyone who is looking for a new or used car.

Gerard Grunow
Recall repair

Took less than 2 hrs. Happy to see they did a general check up. Thanks for washing it!

Kathy Chavez

I had my 2020 Atlas cross sport in for oil and filter change. The service was great.

David Kerner
Quick thorough service

30K service completed in 2.5 hours - well done!

James R Lynch
Regular maintenance

Did a great job. Thank you.

First car service. New car

The girl that attended me went above and beyond. They wash my car. I was very very pleased. Thank you

Carlos Leon

Scott took care of the issue beautifully

Sonja reinhardt

Chapman service department, especially Scot McNeil consistently delivers the highest quality of service every time I visit this is the reason why I have purchased three cars from Chapman in the last eight years. Scott goes out of his way to make me feel welcomed every time that I pull in for Service. Always the highest marks from me!

Cliff Barsevich
Fantastic Service

The people at Chapman VW are very courteous and friendly. I am always satisfied with their service and commitment to excellence.

Michael McCarry
Fabulous service

From the moment I pulled in the service area I was impressed by the greeter and Scott the service advisor. Both were extremely fast, friendly and knowledgeable. I didn’t have an appointment but was taken care of rapidly and professionally. I highly recommended Chapman. Good job!!

Jan Naccarati
Excellent service

Just an oil change and tire rotation but everything went smoothly. Always treated with respect when I visit.

Steve Holloway
2019 Tiguan Purchase

I just bought out my Leased SUV. I enjoyed working with Ryan and Diego as they made the experience exiting and rewarding. I appreciated been given so many options on extended warranties and payment terms. I really like buying from Chapman because this caliber of people and quality of service are hard to find in most dealerships anymore.

Marco Gonzalez
2019 Tiguan Service

I just had my 2019 Tiguan in for its annual service and other issues. Brandy, Caitlyn and Scott in the service department welcomed me and provided guidance every step of the way. They kept me informed of the progress and made recommendation when needed. They are knowledgeable, professional and courteous. When I picked up my car, it was perfect and clean. I could not be happier.

Marco Gonzalez
Lease Buyout

Ryan Made closing the buyout process very easy to complete. He was an absolute professional down to final all documents and signatures.


Scott has taken care of me for years and I always feel confident and comfortable going into Chapman

sonja reinhardt
Routine, not routine but special care

A simple oil change and routine service- met additional needs and questions promptly and honestly; been a VW Jetta owner x 9 Jettas- many with over 300,000 miles over 20+ years and cannot share the staff here are above and beyond, always. thank you for being here in Tucson

Maureen Creegan
30,000 mile service

Pleased with the service. Mikalia always does a great job.

Robert Valdez
Amazing Service

Scott is always great to work with - 3 cars and 8 years later, we love coming back!

Great service

As usual, your staff are top notch. They are pleasant, professional and helpful. From the moment I arrive until I leave, I know my car and I will be treated fairly and well. Thank you!

Sandra Harper
Scott Macneil

I have been going to VW for over 15 years. Every time I ask for Scott MacNeal. He is always friendly, makes sure things that are done are done right. He is very kind and makes you feel welcomed

Diane Mundy
Sales person

Triston has been fantastic, he works with you all the time

Gilbert Felix
Always Great Service

Took the 2022 VW Tiguan in on July 24th for quick check over before we take a trip in a few weeks. Coordinated with the best service consultant, Caitlyn Hann, for an early morning appointment. Brought the car in at 8:15 AM and I was on my way back home at 9:00 AM. All items on the car checked good so we have some comfort driving on the trip. Once again Chapman VW and Caitlyn exceeded all my expectations for fantastic service.

Elby Jones
Great Service

They took care of my periodic maintenance and a warranty item quickly and thoroughly. Thanks!

Michael Covalt
Great Service Advisor

Scott MacNeil is simply the best! Scott is knowledgeable, professional, and kind! Scott is a true asset to your company as an ambassador for customer service!

James Heintz
Great service

Great service all around. Caitlin (I think I spelled her name wrong), was amazing. She is always kind and professional. She deserves a raise.

Genuinely helpful

I didn’t buy my car here. I live in Tucson and this dealership has maintained and serviced my 2019 golf multiple times. This is the first time I brought it to them without an appointment. They gave me a ride home. The service was covered by warranty. I have been impressed with the service department every time I go there. Scott seems sincere about helping. I was worried initially that they wouldn’t honor the warranty or the service contract I purchased since it was in another city. But there have been no issues. In fact, I will likely purchase my next VW from them based purely on the service department.

Great Service!

Scott McNeal has been my service advisor through 3 different VW’s. He is professional, communicates well and is friendly and always helpful. Five Stars for Scott!!

Vicki Maldonado

Had our front rims cleaned up after hitting a curb. They did a great job of re-finishing. They look new.

Robert Valdez
To Chapman Volkswagen of Tucson.

A great deal of appreciation for Chapman Volkswagen of Tucson for their amazing Service Center Team. A big Thank You.

Maria Soledad Rosas
Great service

Never felt pressured by the service workers. Great all around. Thank you Chapman for your support and you have a customer for life. Thanks again!

Edna Lane
Great Service

Friendly and professional performance by all. All work completed satisfactory. Caitlyn was very helpful.

Manuel Martinez

I have been dealing with this location for many years and Larry Sanchez is an exceptional person whom I have dealt with for many years. He is professional and goes out of way to help. Never disappoints.

Lydia Kurowski
Excellent Service

Took my car in for my air conditioner and an oil change. Larry Sanchez is very professional and goes over and above to help you.

Margaret Biskupski
Way to go Larry!!!

I received excellent customer service with my service advisor Larry. I was notified by text and phone about my gas gauge and check engine light problem. I also was notified about needing a new battery. Car was ready to go around 5:15 pm. Larry was very helpful and professional. He has been a customer service representative for twenty years. Awesome job ??. He also took two photos of myself and my car Herbie 53. Thanks again.

Todd Gierahn
Great service appointment

I had new software and a new 12V battery installed in my ID.4, along with replacing a cracked windshield,. Everything was done on time and works great. Excellent communication with Caitlyn as well. Great work. Thank you.

Bill Buzenberg
Always Good

Kaitlin and all Staff at Chapman Service are outstanding. Helped me as usual in an emergency…. Took care of it in a friendly and professional manner….! Luv Chapmans!

Constance L Schreur
Always Good

Kaitlin and all Staff at Chapman Service are outstanding. Helped me as usual in an emergency…. Took care of it in a friendly and professional manner….! Luv Chapmans!

Constance L Schreur
Good Experience

My car got taken back and worked on and I was out of the waiting room within 2 hours, which is faster than any time in the past.

Margaret Holcomb
Long Term Customer

I've been a regular user of Chapman VW Service Department since 2007. I've found the service to be outstanding. I've never let anyone else touch my VWs. The staff have always gone the extra mile, and are friendly and helpful without going overboard. Between the two VWs, I've put almost 300,000 miles on the cars and Chapman keeps them in great shape.

Tom Wilding
Service Rep

Service rep Mikalia was very attentive and followed up during the service.

Robert Valdez
Best Service ever

I have always used Al Fleming - bought my first car from him and several after that - since his retirement I thought I would never find a salesperson that could even come close - But Shawn delivered. I will be purchasing all my future vehicles from him

Mignonne Hollis
Pilot service

Good visit

Thomas Billeter
Best service

Jesus was a amazing person and was able to help us. My husband and I was so in stock he was able to get in a new vehicle!!

Maria Elena Rivera

My vehicle had a recall and they communicated with me through out the process on the status. Very professional and courtesy staff.

Mark Jones
service department

Service advisor Mikayla very efficient and easy to communicate with. She cares.

Jay V Cockrum