Reviews
Scotty was knowledgeable and through his personality and style provided confidence that the work would be done well.
2001 VW New Beetle with an ECM issue. Scott MacNeil did a tremendous job getting the ECM replaced and all the keys re-programmed. I couldn't ask for better service. I was hesitant about returning this repair to the dealer, but Scott helped out and ensured a smooth work flow. Car returned to service quickly! Couldn't ask for more...
Very professional and polite. We appreciate your service.
Scott and the ladies are excellent in customer service, Briana, .also, all the girls were exceptional.
We were very pleased with our first Chapman Parts and Service dept experience. Kurtis in Parts and Scott in Service were knowledgeable, responsive and pleasant to interact with
Fast, knowledgeable, courteous, professional. Great experience!
We recently needed to replace our front windshield because of rocks thrown at it. However, it took over 5 months for the glass company to get a replacement. We needed to take the car back to the VW dealer to have the cameras/sensors recalibrated. Caitlyn Hann, our service consultant, was great as always helping us with this requirement. While the first time to be calibrated was meant with failure because of a camera, the second time was successful. Caitlyn worked with the glass replacement company to ensure the car would pass the second time.
Excellent efficient service!
I was originally looking for a plug-in-hybrid and entered the dealership expecting to sell my current vehicle, not even trade it in. Travis spend four (4) hours helping to educate me on full-hybrid vehicles and the supporting infrastructure available. He was never trying to sell me a car, but educate me so I would make the best decision for me and my family. I appreciate his patience as I asked about 2-million questions. When we made our decision, he explained and even showed us the protective coatings they offered and which ones would fit our needs the best, not just trying to sell us everything they had. And when the application of the protective coating installed was not up to his (or my) standards, he worked to get it redone. Never was I hassled or asked to accept it 'as is'. Even Diego, the GM was totally supportive of having the coatings removed and redone without any questions or hassles. This dealership, all the way to the top, stands behind their reputation and your total satisfaction. This was truly the most pleasant (and satisfying) car-buying experience ever ! ! !
Had a great visit! It was efficient and quality. I have no complaints and was so appreciative of Caitlyn’s support. Thank you!!
Caitlyn never lets me down. Simply the best
My car had significant electrical damage from rats chewing on wires, which unfortunately for me in the waiting room took quite a few hours to diagnose. However, once diagnosed, the fix was clear (and expensive). Turned out my insurance would cover it but all Chapman insurance claims have to go through Chapman Collision, at a separate facility and location. Things got complicated when it became clear Collision couldn't do the electrical work. Long story short, both shops did all that was required to shuffle the car and the paperwork and the rental car to ensure that finally, 2 weeks later, I got my car back all fixed and much cleaner than when I brought it in. A complicated story where everyone did what they needed to in order to get a successful conclusion.
I go to this dealer because they have always treated me well. Dealer service centers are expensive, but in my experience they usually do better and more reliable work. I will pay to have confidence in their workmanship. Chapman and their service writer employee Scott McNeil always tend to my needs in a professional and courteous manner. I have bought two vehicles from them and they have taken care of both of them at one time or other. No complaints!
VW Service took great care of me, explained everything that was done and my car was ready quicker than expected. Wish more service departments were like Chapman VW. Thanks!
Problem and anguish solved
Our 2022 Tiguan recently completed a recall that required the car staying at the dealership for three days. Catlin was our service representative who coordinated the recall fix action including a loaner car for us. She did an outstanding job keeping us informed of the fix action.
I had been dealing with a dealer here in town and always felt as though I was an inconvenience. Caitlyn did everything, She was knowledgeable, courteous, Had the loaner ready and my car ready early. The difference was amazing. And she was amazing
My vehicle was towed in as it would not start the morning after receiving a new battery. Scott McNeil was my Service Person by choice as I have worked with Scott over many years and 3 Beetles. He had the problem diagnosed quickly, and communicated with me often. The vehicle was ready to be picked up soon after.
Scott has worked with me twice, and both times I learned more about how my car works! His detailed questions led to the correct service needed. His great attitude and customer service is much appreciated by this customer!
Had a great experience starting with Diego from the VW store. He went out of his way to ensure I had every opportunity available to make the decision on my purchase. Top notch guy that really cares for his customers, went the extra mile to make sure I was completely satisfied with my new truck.
Emelio & Diego were terrific!! Thank you for the service!
Scott and Team provided a great and timely service foe my Taos. They really reinforce that I made the right choice when choosing VW
Personnel great to work with. I'm still trying to accept increasing prices of service and parts.
I had to have some work done on our van and found the whole process to be top notch. Scott, Larry, and Wesley went above and beyond and provided excellent service and work.
Overall I have enjoyed owning my vw. The car is very dependable and every time I come to get it serviced, tve car is well taken care of. The service department is very professional and they don’t pressure me in anything I don’t want to do. They are very honest, too! ??
I’m very pleased with the job performance at Chapman VW, thanks to my Service assistant Mr Sanchez
They have shownGreat customer service and do there best to help you get in the vehicle you want
I have worked with both Larry and Scott. I've had a good experience with both. I'm happy with my volkswagen and I'm glad I've been able to take it to chapman when its come up. thanks fellas
Larry was helpful from the moment I called him right before close on Saturday. He walked me through how to secure my car until it could be towed on Monday, provided me the number, and was so kind. He helped me fast and communicated well when I came in to actually have the car serviced. Thanks!
Great people fast service
I recently purchased a 2022 Jetta from chapman. My sales advisor was Michael Sussen. I wasn't really sure what I was looking for and Michael went out of his way to accommodate me. He showed me several vehicles and test drove several. He never once pushed me to purchase anything that wasn't right or at least felt right for me. I looked at other dealers in Tucson and Phoenix. I ultimately decided that a 2022 Jetta S is what I wanted. Vehicles are pretty hard to come by in this market right now. Michael went out of his way to research and find exactly the car I wanted and secure it for me. I can't thank him enough for his hard work and dedication to making this happen for me. If you're in the market for a new or used vehicle I highly recommend Michael. Thank you Michael and the Chapman staff. I couldn't be more satisfied. Mark K
used the express access for oil change and fluid check, instead had a 20,000-mile check before a long car ride north; they found a repair not done by a local collision company-they had the part, installed it and I was on my way 1 hour later-- that kind of service is why I am here since 2010 with my 9th VW Jetta since 1980!
5
Samuel was able to fit me in at the last minute. No surprise charges. Lyft drivers were excellent in both directions.
The whole process of buying was made really easy. Paul is really friendly, knowledgeable and made everything stress free. Thank you!
Recently, I brought my VW into the Tucson dealership and I just want to commend your staff for the wonderful service I received. Scott and everyone I had contact with were so helpful and kind. The efficiency and patience I received need to be praised as every time I service my car with your Tucson dealership the employees are professional yet friendly. Thank you for hiring such great people.
I had an appointment to replace 3 tires due to normal wear and tear after 35,000 miles. One tire had just been replaced a week earlier due to a nail. While I was waiting for the work to be done, my Service Advisor, Scott, came in and told me that I only needed to replace 2 tires, as there was still good tread left on the third tire. That tire had been replaced several months earlier, again due to a nail. It was a pleasant surprise to save almost $200 right before a road trip! Thanks for the great customer service, as always, Scott !! It's one of the reasons our family has all our service done on 3 cars at Chapman!
I had an appointment to replace 3 tires (just normal wear and tear after 35,000 miles). One tire had already been replaced a week earlier due to a nail. But while I was waiting for the work to be done, my Service Advisor, Scott, came in to tell me that I didn't need to replace all 3 tires because there was still good tread left on one tire that I replaced last fall (again, due to a nail). It was a pleasant surprise to save almost $200 right before making a road trip! Thanks for the great customer service, Scott!!
Quick great job.
Over the years LARRY has always been very very helpful
Car was done on time Some extras were added (i.e tire rotation)
We just purchased our 4th vehicle from Chapman Tucson. Our salesman, Ryan Fuller is great to work as is the Sales Manager Diego! We always feel we get a fair deal and have a good experience throughout the purchase process!
Service was as always excellent…but…Service manager Sam was above excellent! Best ever at Chapmans!
ANOTHER GREAT EXPERIENCE SHOPPING -- AND BUYING -- AT CHAPMAN. THIS WAS ONLY MY LATEST PURCHASE -- THERE HAVE BEEN SEVERAL OVER THE YEARS, AND RYAN FULLER PROVIDED THE TYPICALLY GREAT SERVICE THROUGHOUT. THANKS FOR THE NEW CAR AND THANKS TO RYAN, IN PARTICULAR
In the 23 years I have been doing business with Chapman's, NOT once have I ever has a bad or mediocre experience!! Chapman's is AWESOME and I won't go anywhere else!!!!
The only thing I did not like was the parking lot. To many cars on it and you cannot see to drive very far or to be safe.
Almost tempted not to write this as it may lead to too many customers seeking out the person who must be your top flight service advisor and limiting my access, but Mia Chavez warrants a 5 star rating. She was in to work early to receive my car, explained all the new (to me) ways we would communicate and really got me, a true Luddite, successfully thru the process. Texting and all that, she really accommodated my schedule and limited access and completed unforeseen added work. Whole expected "ordeal" was like a day at the beach. Plus, car came back so clean I hardly recognized it! Also passed along good info about upcoming svc as well.
First of all, absolutely love my new Jetta! I worked with Nic, who was patient and very knowledgeable! He had us in and out in 3 hours, after looking at two different vehicles and running numbers on both. Great experience, I will recommended Nic and the Chapman team!
Scheduled an appointment for our 10,000 mile service on our new 2022 Tiguan with Chapman VW for April 26th. Scheduled time was 8:30. Arrived a few minutes early and was meet almost immediately by a service representative who had me move the car to the front. Within five minutes Caitlyn Hann came out to discuss the 10,000 mile service and what they would be looking for in the car. Was extremely pleased with her customer relations and also being very complete in discussing the service. Decided to wait in the customer area for the car. After about 90 minutes I received a text message stating the car had a dirty cabin filter and would I like it to be replaced. After I said "yes" and within 10 minutes Caitlyn came to get me telling the car was ready. Paid for the filter and left. Great service once again at Chapman VW and a very great service representative in Caitlyn. VW service continues to be great as we also experienced when we owned a VW Passat. Thank You Chapman and Caitlyn!!
great service even though they had it long its done right and so far all good for my trip next week.
Great job keeping my antique in tip top shape!
Mia Chavez was my Service Advisor. She always does an excellent job in getting my service and warranty work completed accurately and in a timely manner.
Mia Chavez and the team did a great job of taking care of me and the car, answered all my questions, and had me back on the road in no time. Great Job!
The travel checkup is a great service. Gives confidence before a big trip. The consultant Scotty was terrific with a can-do attitude that also inspired confidence.
Thank you Mia for making my visit very pleasant. Service was excellent.
Travis Hungerford and Joseph Witte truly listened to my needs and worked hard at earning my business. I am always suspicious of salesman that say they work for the customer, but they disproved the salesman stereotype and truly strive to be my best advocate in achieving my needs with total support and full disclosure.
Scheduling was easy. The service provided was fast, efficient and communication was awesome.
I always use this location when I have my car serviced. I only deal with Larry Sanchez. He is professional and very informative. Always willing to help.
Scott has been my service writer for the entire time we have owned our 2013 passat. He has been an exemplary service writer and has made all the difference in the world . He has set what i believe should be the standard for the buisness
great job
So I just wanted to explore my options for replacing my 2016 Tiguan. Ryan Fuller advised me of all selections available when I spotted this beautiful King's Red Metallic 2022 Taos. Ryan guided me through my options, and I decided to buy the car on the spot. It was indeed a stress-free experience with an expert on the other side of the table. The new electronic options are pretty intimidating, but driving the Tiguan before will help. Ryan stayed after hours and patiently explained the details. I will still have to do some reading; Ryan provided the links; thank you!
Mia Chavez is our service manager; she is awesome, quick to return phone calls and provides clear communication. Such a professional. She was able to set up our recent maintenance appointment for the next day. I was there for about an hour and enjoyed a latte while my Vehicle was cared for. Back in October I called Mia as we ventured on our first post COVID road trip to Colorado. While driving in the Rockies it began to snow and I called Mia asking about all the warning lights on our vehicle; she graciously set our mind at ease; it was like talking to a friend! Thank you Mia-See you next year! Bev and George
I was promptly and pleasantly greeted by my sales person (David Hahn). It was a nice surprise and a big difference from other salesmen that he actually listened first to what I wanted instead of trying to sell me something else that I would not have been happy with. He also worked hard to get me the price/payments that fit my budget. A much different and enjoyable experience.
This field is required Please fill out required fields or fix form errors. ?
Purchased a brand new vehicle from Shawn Kountz this week. Great experience. Would highly recommend this dealership.