Reviews
Chapman Volkswagen of Tucson
As Always
Best Service that I ever had experience
My appointment was next day, first thing. Larry came out to the car to check me in right as I pulled up. Gave me an initial diagnostic estimate along with oil change price and I got the shuttle home 20 minutes after my car was checked in. By early afternoon I had a diagnosis and an estimate of cost of repair. He called again later to amend the estimate as my battery was too small (done by someone else). I gave the ok. My car was ready the next day at 3:30 pm.
Great experience!! Thanks to Paul Fernandez :)
I was able to schedule service online and they were able to get me in in just an hour. Service was fast and friendly.
This is my second purchase at Chapman within a year. There is a reason I went back when I needed another vehicle. The great service and knowledge of the sales team. They were able to provide the model with the options I wanted with the large inventory they have on site. Once again it was a seamless enjoyable experience. Thanks!
fast friendly service. Larry has been most helpful every time we visit the dealership for service,
EXCELLENT SERVICE OVERALL. !! VERY SATISFIED
Wendy at the service center at Chapman was helpful and friendly.
I just got my regular service/maintenance done at Chapman. My Service Advisor, Mia, did a wonderful job! I trust them because of their customer service, quality, reliability, and honesty.
Great. Detailed. Did exactly what I requested. Chatted with Service Manager, all okay, discussed TDI fix needed for my Golf, learned little, seems to be VW 'slow to follow-thru', any ADDITIONAL HELP from Chapman Management would be nice. Chapman 'routines' are great, people nice, facility great. THANKS, ... Gene Henry
I always avoided dealerships after the warranty ran out, but not so with Chapman. Excellent service, good people, reasonable prices, and they work with you to make your visit as convenient as possible
Great service and sales knowledge. Overall a very positive experience.
Wendy was awesome when my VW Beetle needed service. She took the time to explain to me what needed to be done and also offered to help walk me through the process! I’m a big fan of this service dept, thank you!
My service representative, Larry, has been doing an outstanding job for me. I have a 16 year old Passat, so service is a concern and is he is very helpful getting me the service I need. Before Larry my service rep was Scott, now the service manager, and he also did a terrific job. I have had a lot of cars and these guys are providing the best service I have every had at a dealership for any brand of car.
Above excellent. Wendy Starr greeted me with a small and was very cordial. She went above and beyond to make sure my needs were met. It appeared my car had to remain overnight & Wendy arranged for a loaner. She gets a 15 rating in my book.
Everything went quick, done right, as promised and the car wash was superb considering the mud from recent rain.
If you get Ryan Fuller to take care of you consider yourself lucky. The first day I had to walk out on him, I have a tendency to fade out but I came back the next day and I actually bought the car. Everyone is a professional and take the extra step to make you feel comfortable and work with you. Finance officer Nathaniel la Pierre was also great to work with. Chapman needs to create a dealership in the Green Valley Sahuarita area to give the Click firm some competition. That would be absolutely the best thing ever. Thanks Ryan and Nate
From start to finish, VW Chapman Service department does a great job. I came in for my 60K service appointment and they checked me in right away, gave me info on what they found, which was very minor, and then got everything done very quickly. I really appreciate coming here, and also like the wifi lounge. Thanks!
On time and efficient service with a smile,
With out appoinment, they quickly found problem and resolved. Took us home and picked us up after completion of work.
The Work done ok. The handling by the Service Rep .. abismal The Mechanics Shoes marks all over the floor. Dirty
Our lease on our Jetta expires late in the year so after we dropped off the car at service we went to look at what's new. Somehow our car was delayed because we were perceived as wanting to buy that day. Consequently the service took longer than it otherwise would. At least that's what I think happened.
Easy check-in, explanations understood and service agreed to, kept informed of each stage of the process and when completed. Over all excellent service.
Wendy is the best! Went out of her way to get everything taken care at one time so I didn’t have to keep coming back!
I live out of state but my daughter is a student at U of A. I needed to have her car serviced and I met with the team during my appointment and I couldn’t be happier. The service was fantastic and they made me a big fan as they went above and beyond!
As always, courteous and efficient. Mia is wonderful!
I was extremely pleased with the service that Mia extended from the morning confirmation call to the thorough questions asked regarding the extended road trip that I was taking to getting the car washed before I left. She suggested an oil change when I returned asked on the miles that I will be driving and her review of the inspection was easy to follow and very positive! ThNk you for the exceptional service and I am thrilled with my Tiguan and Chapman Volkswagen. Great thanks, Stacie Wainer
Great service, as usual.
Travis and Joe were great to work with. They helped me find something I loved and made the whole process of buying a car fun and hassle free.
The wife and I went to look at the new VW SUV and met an exceptional salesman. Mr. Hector Rojo gave us our space until it was time to actually know about the vehicle. For such a young salesman and to be so knowledgeable about the vehicle and all of it's features. Never once did we feel pressured by any of the staff. What an exceptional experience.
After about 3 weeks we finally have our SUV back. Mia did an excellent job working with us and Orielly Cheverolet. Also, helped in working with the warranty we had. Our Chevy Equinox seems to be working great! Thank you Mia & Dennis at Orielly's.
Great service
Great service
I had an appointment and was promptly greeted my my service specialist who is always very attentious. Oil change and tire rotation, as well as, full brake service on my rear tires took about two hours (I was impressed). Waiting area is very spacious and clean. Always great service at VW Chapman. Thank you.