I departed Las Cruces, NM on August 3rd, headed home to Phoenix. About an hour into my drive, the Electronic Power Control light came on. I had to wait another hour to call the nearest dealership due to the time change. Chapman Volkswagen, Tucson came up in my Google search and Scott MacNeil, Service Consultant, took my call. "As long as the engine light doesn't start blinking, you should be able to make it to Phoenix" was Scott's advice. About 20 miles east of Tucson, the engine light started blinking and the Tiguan started running rough. I was able to get to the dealership and Scott squeezed me into the schedule without an appointment. I rented a car and completed my drive to Phoenix that afternoon. I received a text with a link to the diagnostics and my ignition coil had come to the end of its service. An approval via text was all that was needed to get the repairs started. I was able to pick the car up the following Saturday without any issues. If I lived closer to Tucson, I would switch to Chapman for their customer service alone. I would highly recommend anyone in the Tucson area to use Chapman Volkswagen. They define customer service.
Great service. Others should follow.
My vehicle was serviced on 6/22/2020. Scott MacNeil assisted me on registering the vehicle and going over what was to take place. the wait time , minimal, was kept updated regarding the status of the work, the lounge was welcoming, clean, missed the donuts. LOL. Since I was waiting for the vehicle, and was taking longer than I expected, Scott MacNeil was kind enough to get us Pablo to drive us to the local Mall so we could get some lunch. Vehicle was ready within an hour, Pablo picked us up and the vehicle was ready, washed and ready for me. Service was excellent and I enjoy working with Scott.
Mia does a great job as usual.
Joshua Harris was my sales consultant and he was absolutely wonderful. Very knowledgeable of the product and patient with the customer. Great job Josh, thank you!
Mia took care of us when we didnt know what to do. Thank you Mia for everything.
I choose to go to Chapman and drive across town because of the GREAT service I ALWAYS get and they have helped me to keep my car in tip-top condition.
I had warranty work done. As always service was top notch work was done fast it's always dealing with Mia and the folks in the service department.
Took My vehicle in for service, waiting time-none. explained what was going to be done, very professional, courteous, very pleased
I am a long, long time customer of Chapman VW. Ryan Fuller and Carley Hand were a pleasure to work with!!!!!
My sales advisor, Ryan Fuller, did a super job for me; very knowledgeable and professional!!
Always great service at Chapman’s......Caitlyn was also great.
I hadn't bought a car in 20 years... Ryan F was very patient and helpful in explaining how things work now and have changed. I felt like Ryan was looking out for ME. He didn't even laugh while showing me all the options/features of the car I bought, when I just kept saying, Wow! Ryan was great! He will be my choice if I decide to buy another car sooner.
I had the pleasure of working with Josh Harris and he was hands down the best salesperson I’ve ever dealt with. As soon as we started discussing the vehicle I wanted, he was sending me several options. When I found the truck I wanted he went above and beyond to make sure everything from my experience at the dealership to making sure the truck was perfect when I take it home. Josh has excellent communication and has kept me in the loop on everything. I will not hesitate to recommend Josh or Chapman to my friends and family. Thank you again for the amazing service!!!
Always a pleasure to work with Mia Chavez. Always going above and beyond.
I wrongly recalled her name and it is Caitlin....she and Scott were fabulous
Everyone we encountered were friendly, helpful, and most of all no pressure to buy! The Volkswagen Brand Specialist Andrew Gilles I highly recommend. He was so easy going and made the whole experience of buying a car enjoyable. Nate in Finance was awesome as well and explained everything very well. We would definitely buy there again and are excited with our new Certified Preowned Volkswagen Passat SE that we purchased at and awesome price!
Scott and mikela were,as usual, soooooo incredible
This is why I have been a loyal customer for more than 10 years. Volkswagen is the best automobile around and Chapman takes care of customers well after the sale. Well done!
Only left the car for a day and got it back the next very happy
Larry, the Service Manager, has been nothing less than terrific. He is calm, courteous, and professional at all times. He and his staff are carrying on that special tradition my family and I have experienced since 1965 when my father bought his first VW Beetle. Thank you very much for all of that!
Title says it all. I have dealt with Caitlyn many times and she is always sweet, polite, and courteous. Although, I wish it was cheaper.
The sales and service staff are awesome. They go above and beyond to make sure you are happy and satisfied.
The sales and service staff are awesome. They go above and beyond to make sure you are happy and satisfied.
Caitlyn was my service rep. She was friendly, knowledgeable about my VW Atlas and explained what would be done and the cost before starting. I thought for a routine service $90+ was a little high, and then an additional amount to rotate tires was not something I had paid in the past.
Andrew was by far the best car salesman i have ever worked with! his zero pressure approach and willingness to answer loads of questions not only about the car we purchased but about everything VW was truly refreshing. He helped us every step of the way seemingly for no real benefit to him self but more that he wanted to fit us up with a new car that fit our every need from family to cost he considered everything we told him we wanted and even had suggestions about things we did not think of. VW makes a great product without question but had we not run into Andrew we would have gone with Toyota! we love our car and are very happy with the deal we made. every person we worked with was great no doubt. I.E managers and finance, but i would say Andrew talked us through every part. To say Andrew went above and beyond, does not seem to be enough. In a day where customer service seems to be gone Andrew did go above and beyond and should be held in high regard for others to emulate. Thank you Chapman team and thank you Andrew
I showed up 1PM with a nail in one of my tires. They took me right in and had me done in a reasonable amount of time, considering I just came off the street without an appointment.
Lawrence Sanchez and all staff was great...efficient and professional!,,,as always Chapman provides fair and outstanding service. No surprises.....feel secure in the service given....have been using Chapman for 10 years and still very happy with service....
2nd time I’ve used Chapman for service work while traveling. On time, courteous and reliable. Need I say more
The servicing department and Service Advisor Mia at Chapman's are always top notch! They always take care of my car's needs and inform me of decisions and updates in a timely and expeditious manner! I always enjoy going back for the great response and high-level service!!
Mia & service tech's are perfect and thorough in their profession. My car always feels brand new when they have completed the service, even the radio works better, the sound is amazing. Thank you Mia
I want to thank Jacob and Nate for there great help on me purchasing my new Jetta GLI
Great professional services, thanks to Larry Sanchez service adviser.
Excellent quality of Service was given to us. Staff at Volkswagen are very friendly, accommodating and professional. Jacob Goswick in particular was very patient and helpful to us. I would highly recommend him as your agent. He guided us all throughout the process to obtained our newly leased Tiguan 2020. Thank you!
Needed our rear window wiper replaced. Got in on time, service writer was very friendly and efficient. Job was completed very fast and we were on our way.
Emilio Guevara was pleasant, professional, and very knowledgeable! We have always been fans of VW (we have owned three), but Emilio was a big reason we decided on the 2020 Passat SEL. If we find ourselves (in the future) in the market for a car, we will head back to Chapman and Emilio Guevara.
The service staff at Chapman VW are wonderful and genuinely a nice people. I have been a customer of Chapman for 16 years . I highly recommend all the services Chapman offers .
Chapman’s Express (no appointment) outperformed my expectations this past Thursday morning. Caitlyn Hann pushed through the oil change, but she also arranged for a minor manufacturer’s recall and - most importantly - located a minor mechanical issue. I was very pleased. The car was returned to me washed and with a clean interior. A top rating from this satisfied customer!
I had excellent service to fix my heater on my car.
Mia is my service advisor and she makes me feel like I am her only customer.
This is the third vehicle that Travis Hungerford has helped me and my family purchase over the last 2 years. His knowledge of auto industry and his direction in pointing us to exactly what was needed was great!
Mia and Scott are the best!
Although there was some initial misunderstanding concerning the work to be done w/my car, I was very appreciative of Robert's help & desire to make all thing work for me. As a visitor from Denver, he did all he could to make the repair happen sufficiently & thoroughly for my benefit as well as for a safe ride back to Denver.
I have always had great service at Chapman’s.....Scott McKenzie is very helpful and always has a kind word to say. I have said it before, the main reason I stay at Chapman’s is your staff and Scott.
Caitlyn was awesome! I didn't have an appointment and she went out of her way to helm me! Thank you Caitlyn
I really enjoyed working with Jacob. He made the entire car buying experience painless.
Thank you for completing all of my VW Beetle repairs.
No issue with the service but the car still says service is over due so the service tracker wasn’t reset. When I picked the vehicle up the employees were not friendly at all. The service manager ended up taking over. 2 time being here without good service this time has improved though.
Everything done efficiently. Trust the VW Beetle will be good for many years. Wish you had some sports on the multiple tv's
Went into Chapman VW wanting to purchase an Atlas. Jacob, the Sales Manager who helped me was friendly, presonable, and very knowledgeable about the vehicle I was interested in. After I made the decision to purchase the Atlas, the process was very quick and painless. Everything was well organized and explained in detail, to the point where start to finish was a little less than an hour. I would highly recommend the staff at Chapman VW Tucson if you're interested in buying a new vehicle.
work was done timely. waiting facilities was great
Did a great job of addressing my concerns, and fixing a small issue within my Jetta.
Quick and no pressure
Please note Larry Sanchez did a fantastic job processing the service orders for our (2) 2014 Tiguans. He got us in and out in a timely fashion and the loaner vehicle worked out perfect in helping us get our work done on the day of service. (Monday, 11/25/19) HOWEVER: for the past two mornings in a row, I've noticed a small drip of oil on the garage floor under my wife's Tiguan. I crawled under her vehicle and wiped the bottom of the oil pan cover. This morning there was another tiny drip. My assumption is it is residue oil from the oil change. If it continues to drip, I'm going to be very upset, because we paid over $300 for my wife's oil change and brake flush and over $700 for my Tiguan's 40,000 check up. We gave Chapman over $1,000 and I expect ZERO quality issues. Furthermore, I've sealed the garage floor and will not tolerate dripping oil. I'll assess the vehicle further over the next 2-3 days. Regards, Tom Comparato
Larry Sanches is truly a professional in every meaning of the word, he has always treated me with the utmost respect, and has always followed up on all repairs and given estimates and called me to update me, true to his word and has always represented Chapman in the highest and most dignified manner. I have the utmost respect for Roger and the way he leads by example, great job and thank you to all.
Mia was a wonderful person to work with. I came earlier than my scheduled appointment time, and she got me right in. She gave me an estimate on things that needed attention, and had them completed without incident. She even had my car cleaned inside and washed outside. Thank you Mia!
excellent service great people
Mia is the perfect service writer to take over for the best service writer i have ever dealt with. Scott was my writer for several years and was promoted because of his diligence and dedicatio. Mia is no doubt a fine replacement. Excellent folks all around at chapman
No matter how busy Mia is, she takes the time to listen and then gets things done. I appreciate her energy and kindness. Thank you
My first day at Chapman got off to a rocky start as I was with a new person who did not exhibit good customer service. I found out later he was let go. I did end up with other people helping me and they were wonderful customer service people: Caitlyn and Larry. I will return to Chapman as they seem to exemplify what I thought Chapman would be as good customer service. My car was also fixed and is running wonderfully. Thank you.
great service department larry is on point scott runs a great ship
I rarely submit reviews but Chapman VW has been really great with recent service appointments. This time, Service Rep. Caitlin was prompt, professional and knowledgeable.
I am greatly satisfied by the service provided by Shawn Kountz.
Organized a service for our daughters car through Larry Sanchez who provided personalized service and arranged for the appointment. Our daughter arrived and was promptly attended too. Her experience, since this was her first time handling the service was excellent.
Very pleased with the Purchase process. Our sales person, Travis Hungerford was very knowledgeable and professional. We would recommend him to anyone looking for a new VW.
Had the car serviced and a recall done to replace the trunk springs. The car was finished on time and washed. I was back on the road ahead of schedule!
I had the pleasure to work with Paul Fernandez. I met him over two years ago when I first stopped in to inquire about leasing a new VW. At the time I was very upside in my Nissan so the numbers just didn't work for me. Over the next two years, Paul kept in touch with me. I loved that Paul was respectful, listened, and was NOT a pushy salesman at all! He is great and I highly recommend him. When I finally purchased my new VW, I enjoyed my experiences with everyone I met. The finance guy Nate was great and very efficient. Again not pushy with selling me warranties or any other crazy add ons.
This was the best and easiest car buying experience! Emilio was professional and didnt pressure us in anyway.
I had taken my 2013 Volkswagen Beetle convertible in for an oil change at a big name shop on INA Road in Tucson, AZ and the tech that was assigned to change the oil in my car spent an hour trying to figure out how to get the oil out of it. The manager finally put a more experienced tech on the job. Directly after getting my car out of the bay the Service light was flashing. They pulled it back in and said they reset the light. Within 5 miles of leaving the shop the service light was back on and the car smelled like raw fuel. I called Chapman Volkswagen and set an appointment. I had to have my car towed due to the fuel smell. Brandon was my service writer so he had the task of locating the elusive raw fuel smell. Brandon was wonderful he went above and beyond to make sure my car was safe for me to drive. The cost was very reasonable. My car was spotless and waiting for me in the shade under the canopy. I will never take me car to any other shop. Chapman just got themselves a customer for life. Thank you Brandon and Chapman Volkswagen
Just needed to exchange out a tire. Didn’t take too long with no appointment. They also washed my car! Yay! Thanks! Great! Mia is the greatest. Made me feel welcomed. As a friend visiting her house.
Kudos to Larry Sanchez. Intelligent and appropriate service