Chapman Volkswagen of Tucson Reviews
They did an excellent job of “reviving” my vehicle when I needed it most!
When we first bought our Passat, we opted for a local European car specialist for servicing. They were competent, but our decision to switch to Chapman VW for the next service turned out to be a game-changer. Right from the start, Service Advisor Scott made a lasting impression. His timely interventions, particularly with our Turbo Charger's warranty, saved us from hefty expenses. He not only checked our warranty details but also scheduled the necessary work just before the expiration, showcasing his proactive approach. Scott's professionalism extends beyond his technical skills. He's personable, an excellent communicator, and genuinely cares for his clients. During our last visit, we interacted with various team members and were struck by the uniformly positive atmosphere. Everyone, from technicians to front desk staff, greeted us warmly, reflecting a remarkable workplace culture. Overall, our experiences at Chapman VW, primarily thanks to Scott and his team, have been nothing short of exceptional. Their customer-centric approach, combined with technical expertise, makes them a top recommendation for VW owners.
Service was efficient and on time.
i do not agree with the 10l miles intervals for oil change for the first 2 comped services talking about customer service is different because Caitlyn made everything really nice and smooth
Thank you for the good service on my VW Tiguan this morning. Caitlyn was very friendly and helpful. The work on the car was done in a timely manner. They also had my car washed.
Excellent service, asked specific questions to decipher the problem. Involved the garage manager to diagnose the problem and develop a next step to order the the part and will calll to schedule next appointment to replace the part once it arrives.. Thank you Chapman VW
Beginning with my EXCELLENT and exceptionally helpful service advisor Mikayla to handling of nuts & bolts challenges by your world class service team in the shop, Chapman's performance cannot be exceeded!
Excellent service experience. Scott was very professional. Informative, timely, and friendly
Great experience , great service and very professional..
Fantastic service department experience. Exceptionally fast from appointment to pickup same day, even help from running late. Thanks Mikayla!!
I bought my VW here five years ago and have never had it serviced anywhere else. I'm always confident that I'll get expert diagnoses and advice here, without unnecessary repairs.
Chapman's Customer service has always been exemplary! Mikayla Hann went beyond even that! She was kind, attentive, perceptive and very kind in giving me professional courtesy culminating in a very pleasing resolution of my flat tire! She arranged for transport to and from my place of employment and back to pick up my car after the job wA completed! And then she offered to have it washed fir me! It's the little things that sets your company apart from the rest! I thank you Mikayla for all you did for me and all the staff @ Chapmans for your help! Kudos to you and management for excellent service!
I messed up on the app to add services, but Larry got them in in time.
Scott Macniel, our service advisor provides a consistently excellent service experience. We would not trust our Beetle to anyone else
i take my vehicle to Chapman always. So far it has been once a year at which time they change my oil and oil filter. They also do a check to see what needs attention. Many times like today, some small things that I already know about need to be fixed such as windshield wiper blades and the cabin air filter and they will bring it to my attention. So they are thorough. They wash the car when they are done if I choose it. They are courteous and friendly. You have to part with some cash, but it is better than have trouble on the road.
Paul Fernandez was awesome to work with. He was patient with all my questions and gave me a really good deal. Still waiting for my car but can't wait to start driving it. Roger
Fast an nice staff. Great price too.
They were very fast and got right at the issue and the service advisor was fantastic. The price was absolutely fantastic for the work that needed to be done. I always enjoy going here.
Paul Fernandez was great. Very helpful and not at all pushy. He explained everything clearly and was super personal. We met with him twice before we decided on buying the car. He even allowed us to have the car taken to our mechanic. Will recommend him and Chapman to anyone who is looking for a new or used car.
Took less than 2 hrs. Happy to see they did a general check up. Thanks for washing it!
I had my 2020 Atlas cross sport in for oil and filter change. The service was great.
30K service completed in 2.5 hours - well done!
Did a great job. Thank you.
The girl that attended me went above and beyond. They wash my car. I was very very pleased. Thank you
Scott took care of the issue beautifully
Chapman service department, especially Scot McNeil consistently delivers the highest quality of service every time I visit this is the reason why I have purchased three cars from Chapman in the last eight years. Scott goes out of his way to make me feel welcomed every time that I pull in for Service. Always the highest marks from me!
The people at Chapman VW are very courteous and friendly. I am always satisfied with their service and commitment to excellence.
From the moment I pulled in the service area I was impressed by the greeter and Scott the service advisor. Both were extremely fast, friendly and knowledgeable. I didn’t have an appointment but was taken care of rapidly and professionally. I highly recommended Chapman. Good job!!
Just an oil change and tire rotation but everything went smoothly. Always treated with respect when I visit.
I just bought out my Leased SUV. I enjoyed working with Ryan and Diego as they made the experience exiting and rewarding. I appreciated been given so many options on extended warranties and payment terms. I really like buying from Chapman because this caliber of people and quality of service are hard to find in most dealerships anymore.
I just had my 2019 Tiguan in for its annual service and other issues. Brandy, Caitlyn and Scott in the service department welcomed me and provided guidance every step of the way. They kept me informed of the progress and made recommendation when needed. They are knowledgeable, professional and courteous. When I picked up my car, it was perfect and clean. I could not be happier.
Ryan Made closing the buyout process very easy to complete. He was an absolute professional down to final all documents and signatures.
Scott has taken care of me for years and I always feel confident and comfortable going into Chapman
A simple oil change and routine service- met additional needs and questions promptly and honestly; been a VW Jetta owner x 9 Jettas- many with over 300,000 miles over 20+ years and cannot share the staff here are above and beyond, always. thank you for being here in Tucson
Pleased with the service. Mikalia always does a great job.
Scott is always great to work with - 3 cars and 8 years later, we love coming back!
As usual, your staff are top notch. They are pleasant, professional and helpful. From the moment I arrive until I leave, I know my car and I will be treated fairly and well. Thank you!
I have been going to VW for over 15 years. Every time I ask for Scott MacNeal. He is always friendly, makes sure things that are done are done right. He is very kind and makes you feel welcomed
Triston has been fantastic, he works with you all the time
Took the 2022 VW Tiguan in on July 24th for quick check over before we take a trip in a few weeks. Coordinated with the best service consultant, Caitlyn Hann, for an early morning appointment. Brought the car in at 8:15 AM and I was on my way back home at 9:00 AM. All items on the car checked good so we have some comfort driving on the trip. Once again Chapman VW and Caitlyn exceeded all my expectations for fantastic service.
They took care of my periodic maintenance and a warranty item quickly and thoroughly. Thanks!
Scott MacNeil is simply the best! Scott is knowledgeable, professional, and kind! Scott is a true asset to your company as an ambassador for customer service!
Great service all around. Caitlin (I think I spelled her name wrong), was amazing. She is always kind and professional. She deserves a raise.
I didn’t buy my car here. I live in Tucson and this dealership has maintained and serviced my 2019 golf multiple times. This is the first time I brought it to them without an appointment. They gave me a ride home. The service was covered by warranty. I have been impressed with the service department every time I go there. Scott seems sincere about helping. I was worried initially that they wouldn’t honor the warranty or the service contract I purchased since it was in another city. But there have been no issues. In fact, I will likely purchase my next VW from them based purely on the service department.
Scott McNeal has been my service advisor through 3 different VW’s. He is professional, communicates well and is friendly and always helpful. Five Stars for Scott!!
Had our front rims cleaned up after hitting a curb. They did a great job of re-finishing. They look new.
A great deal of appreciation for Chapman Volkswagen of Tucson for their amazing Service Center Team. A big Thank You.
Never felt pressured by the service workers. Great all around. Thank you Chapman for your support and you have a customer for life. Thanks again!
Friendly and professional performance by all. All work completed satisfactory. Caitlyn was very helpful.
I have been dealing with this location for many years and Larry Sanchez is an exceptional person whom I have dealt with for many years. He is professional and goes out of way to help. Never disappoints.
Took my car in for my air conditioner and an oil change. Larry Sanchez is very professional and goes over and above to help you.
I received excellent customer service with my service advisor Larry. I was notified by text and phone about my gas gauge and check engine light problem. I also was notified about needing a new battery. Car was ready to go around 5:15 pm. Larry was very helpful and professional. He has been a customer service representative for twenty years. Awesome job ??. He also took two photos of myself and my car Herbie 53. Thanks again.
I had new software and a new 12V battery installed in my ID.4, along with replacing a cracked windshield,. Everything was done on time and works great. Excellent communication with Caitlyn as well. Great work. Thank you.
Kaitlin and all Staff at Chapman Service are outstanding. Helped me as usual in an emergency…. Took care of it in a friendly and professional manner….! Luv Chapmans!
Kaitlin and all Staff at Chapman Service are outstanding. Helped me as usual in an emergency…. Took care of it in a friendly and professional manner….! Luv Chapmans!
My car got taken back and worked on and I was out of the waiting room within 2 hours, which is faster than any time in the past.
I've been a regular user of Chapman VW Service Department since 2007. I've found the service to be outstanding. I've never let anyone else touch my VWs. The staff have always gone the extra mile, and are friendly and helpful without going overboard. Between the two VWs, I've put almost 300,000 miles on the cars and Chapman keeps them in great shape.
Service rep Mikalia was very attentive and followed up during the service.
I have always used Al Fleming - bought my first car from him and several after that - since his retirement I thought I would never find a salesperson that could even come close - But Shawn delivered. I will be purchasing all my future vehicles from him
Good visit
Jesus was a amazing person and was able to help us. My husband and I was so in stock he was able to get in a new vehicle!!
My vehicle had a recall and they communicated with me through out the process on the status. Very professional and courtesy staff.
Service advisor Mikayla very efficient and easy to communicate with. She cares.
Service advisor Mikayla very efficient and easy to communicate with. She cares.
I have been a patron for years at CHAPMAN’S. LARRY sanchez is the best! I will continue to patronize this dealership cuz of his services!!Thank you Larry!!
Marco was great! He worked with me patiently and answered my questions thoroughly!
Fast friendly service.
This is 5th time I've worked with Scotty. He is always attentive and easy to talk with. He provides a sense of confidence that the work will be done well.
Scott is a great service advisor. Kept me totally in the loop when the tire alignment required a complex fix before the car could be released to me.
Mikala (I know I didn’t spell her name right, I’m sorry) was an amazing help to me trying to get my breaks checked and fixed. She made everything smooth and went out of her way to satisfy the customer. She is a huge asset to the Service Team. She and Scott are the reason we drive from NW Tucson to have our vehicle serviced. Thanks!
Incredible
Great team been with them since 2017 never had any worries
Caitlyn is my service advisor. This was my 3rd service related visit and Caitlyn always goes above and beyond to ensure my service related requests are taken care of. My vehicle is always ready per the timeline she provides and she communicates any issues or hiccups that arise. She provides stellar service and always is professional and friendly.
Good communication, greeted me well, let me know I had all green on my car. Answered my questions fully
Paul has always been really good about contacting me with car updates and with his help I was able to get the car I wanted before anyone else did thanks Paul you are awesome!!!
Took our 2022 Tiguan into Chapman VW on March 31st for our required annual service, oil change, and check-up. Once again our service representative, Caitlyn Hann, was outstanding in keeping us notified of all actions being taken on the car. Very happy in the length of time it took for all actions to have the car serviced. Once again the service at Chapman VW was outstanding!
Can’t say enough about Service Rep Mikayla ~ great and on point with my check in, service updates, knowledge and quick check out. Also, do have to compliment Chapman on using text, iPad technology etc to keep customers updated and in the loop at all times.
As usual, our trusted dealership has given me an excellent service and Caitlyn was an excellent service representative and we want to commend her and the service department for their valued work.
Larry Sanchez was great ,kept me informed ,helped me with rental, knew my car was in good hands ,thanks again Larry.
All was well as always. Clone Scott MacNeil.
Special thanks to Larry Sanchez, my service advisor, and Teresa Williams, my tech. They were both very helpful and professional. The service was complete and performed in a very professional manner. I am well pleased with my recent experience and would be most happy to recommend Chapman service to my family and other friends.
For the most part, the service went as well as could be expected. I know there were some unforseen circumstances, but it still took a long, long time. My service person could have been a little more forthcoming with information. It took a minute to get us both on the same page as far as text messages. Additionally, my loner car, while appreciated, was not very clean. the windshield had a bad film on it, causing glare with oncoming lights. The cruise control never worked. Because I had it for nearly 3 weeks, I had to put $50 worth of gas in. I did not get receipts, and I paid cash, as I assumed I'd have my electric ID.4 back in short order. Perhaps if you figured out my mileage, you could calculate my expenditure and offer me a gas refund.
It was an emergency visit to Chapmans -rear tire leaking profusely. Had a brad or a piece of metal in the tire. Catilin immediately took me in; and assured me they could take care of the problem before my next appointment that day. As always, she came through and with the tire problem resolve, I left happy and with plenty of timet o make my appointment. Kudos to her and the service team at Chapmans on 22nd street. Always the best and the kindest team around! Thank you!
Scotty was knowledgeable and through his personality and style provided confidence that the work would be done well.
2001 VW New Beetle with an ECM issue. Scott MacNeil did a tremendous job getting the ECM replaced and all the keys re-programmed. I couldn't ask for better service. I was hesitant about returning this repair to the dealer, but Scott helped out and ensured a smooth work flow. Car returned to service quickly! Couldn't ask for more...
Very professional and polite. We appreciate your service.
Scott and the ladies are excellent in customer service, Briana, .also, all the girls were exceptional.
We were very pleased with our first Chapman Parts and Service dept experience. Kurtis in Parts and Scott in Service were knowledgeable, responsive and pleasant to interact with
Fast, knowledgeable, courteous, professional. Great experience!
We recently needed to replace our front windshield because of rocks thrown at it. However, it took over 5 months for the glass company to get a replacement. We needed to take the car back to the VW dealer to have the cameras/sensors recalibrated. Caitlyn Hann, our service consultant, was great as always helping us with this requirement. While the first time to be calibrated was meant with failure because of a camera, the second time was successful. Caitlyn worked with the glass replacement company to ensure the car would pass the second time.
Excellent efficient service!