Chapman’s maintenance service is quite good and the customer service is great. Really appreciated the Uber transportation to and from Bread and Butter restaurant.
Catalin was ( as always) a pleasure to work with. Great attitude and knowledge. Oil change and filter. In and out in about one hour ??
I am always pleased with the service I receive from Larry Sanchez and Mikala. Larry goes above and beyond in keeping me posted on my service as well as has my car cleaned for me. Thank you for 9 years of service.
This is our second time purchasing a vehicle from Volkswagen and we love it! The customer service there is beyond amazing! They help you with everything and answer any questions you may have, they make you feel comfortable as well. I had my 3 year old daughter and they kept her entertained throughout the whole process. Shawn Kountz and Jesus A are one of the most amazing people there! Straight forward with you and with an amazing personality.
Have a 2014 VW Passat and have had ALL service completed at Chapman VW. I trust the expertise of their technicians. The service consultants that coordinate the work are outstanding. I have worked with Scott, Larry, and Caitlyn for my service appointments and all have been outstanding. I will always go to Chapman VW for my service.
Every once in a while you experience good old-fashioned, next-level customer care and attention to detail, and if you get the pleasure of dealing with Caitlyn Hann at Chapman VW service you will too! She helped coordinate the service appointment, communicated well before, during and after the service, and is an all-star at what she does! I love my new car, & I’m delighted to know if/when I need to arrange service Chapman has Caitlyn to make it a pain free experience.
Great service at check in, the girls are super helpful and professional ??. And the whole service went smooth, thanks !
I’ve been a loyal customer for almost 15 years and 3 VWs. Their vehicles and exceptional service are what keep me coming back.
Easy appointment scheduling. Next day appointment. Good before- and after information
Mikayla is great….so nice and professional…..always good service at Chapmans
Recently bought a Jetta GLI from Ryan Fuller and had an outstanding experience! Great customer service and overall knowledge on the car! So happy with my purchase and Ryan made the experience so great! Looking forward to being a loyal customer! Thank you so much Ryan for everything you do!
excellent communication while service was performed.
I called on Monday at about 4 concerned because my car was not starting properly. The girl spoke with gave me zero service but our first available appointment is NEXT WEDNESDAY. I looked for my VW card and called Scott, he called me back Tuesday and said, “bring it in” and on Wednesday my battery was replaced! Thanks to Scott for actually understanding what serving the customer really means! Thanks VW for Scott !
When Scott takes care of our car we know will receive outstanding, consistently great service. He is, by far, the best advisor in the business!
Mikayla was great…..friendly and explained things so well.
Even without an appointment, the service was quick, thorough and well done.
Fast friendly and efficient service with or without a appointment
My service representative Me. Scott he was so kind and helpful. He gave me all the informations I need to know. Thank you again.
Repair completed quickly and a very detailed cleaning of our Taos
My Jetta is the least expensive vehicle I own, but the service was much better than that I have received with my luxury vehicles.
The salesman that assisted me in my purchase, Triston Oldham, was great! He was very knowledgeable and so helpful in answering all of our questions to make the best decision. He was very personable and made the experience wonderful.
Sales and service is always very helpful and informative, the only place I will service my vehicle.
Number one in customer service, always receive the best from everyone at this dealership
The staff are helpful and do a great job of making you comfortable & confident that your vehicle is getting great service addressing all immediate and possible future service needs. 5 Stars for sure! Thank You!
Alway take good care of me. This was a tricky one But they figured out the issue and fixed it for me.
Customer Service at Chapman VW is obviously a priority but Mikayla makes me feel like the attention is especially for me and my Tiguan. Couture service! Thanks, Mikayla!
I broke my right mirror. Chapman, Scott, fixed it. Thank you.
As usual Scott was thorough, professional and courteous. My car was finished an hour before expected. The work done here is superior!!!!!
Got my new tires easily and on time. Great service. Thank you.
Very good experience woth uou
It’s a pleasure dealing with Chapman’s service department.
Larry was exceptional as always! My service was completed in a timely manner and runs great!! Thank you!!
I have nothing but positive experience in purchasing my car. Jesus answered all of my questions , treated me personally , listened to questions , concerns and walked me thru the process with knowledge and ease. . He sat with me and introduced all the features , showed me how the operation works of electronics. He renewed my faith in purchasing a new car experience. I will recommend anyone wanting to purchase a car to go to Chapman first ! Bravo !
First time owning or being in a Volkswagen. Thanks to Arlene I didn’t get a buyers remorse. She’s a great sales women and very knowledgeable about her vehicles. Went above and beyond in helping me and getting me financed for what I wanted. Thank you!
Larry will always ensure that we get the best service possible. I called and ask to drop off out vehicle without an appointment, we live out of town. We dropped off the vehicle and he got it worked on. Repair and was excellent. I will always refer to Larry for all maintenance on our vehicle.
Ask for Albert, no high pressure tactics in finance and no unexpected dealer "add-ons"
What more can I say about the service department at Chapman VW Tucson that I haven't already said in past reviews. We both agree that the service we receive from Chapman, and especially from Caitlyn Hann, ranks at the very top of all service departments and service representatives we have had in all the years in owning multiple brands of vehicles. Caitlin continues to amaze me everytime I bring our VW in for service with her knowledge and customer care. She is 'THE BEST"! She goes out of her way to make sure we get the finest service possible. It is always great to take our VW in knowing there won't be any surprises at the end.
We have had our GTI serviced at Chapmans for the eight years we have lived here. The service staff is excellent and we really appreciate Larry Sanchez’s help over the years. If we decide to buy another car we will be checking here first. Thank you for the great service.
First, let me say thank you to Ryan Fuller who made buying a new car a very pleasant experience. From start to finish, Ryan was a professional. He made the whole experience a most pleasurable one! A++++
My recent service for a damaged rear view mirror was excellent. Ms Hann was professional, knowledgeable and friendly.
I appreciate the whole team at Chapman VW. They are friendly and capable.
As always, Service Advisor, Caitlyn Hann, provided excellent customer attention and service.
Scott did a great job , with everything. Got my car in ,and out of the shop. In warp seed.
Excellent and prompt service with Mikayla.
Best folks in the car business.
Caitlyn was amazing. My car had a weird noise and I was told it could be up to a week to get it seen because of a shortage of techs, which was totally fine, but Caitlyn called me the day I dropped it off to tell me they figured it out. I picked up my car the next day. From start to finish I had such a pleasant experience. Give her a raise.
Good service
They did an excellent job of “reviving” my vehicle when I needed it most!
When we first bought our Passat, we opted for a local European car specialist for servicing. They were competent, but our decision to switch to Chapman VW for the next service turned out to be a game-changer. Right from the start, Service Advisor Scott made a lasting impression. His timely interventions, particularly with our Turbo Charger's warranty, saved us from hefty expenses. He not only checked our warranty details but also scheduled the necessary work just before the expiration, showcasing his proactive approach. Scott's professionalism extends beyond his technical skills. He's personable, an excellent communicator, and genuinely cares for his clients. During our last visit, we interacted with various team members and were struck by the uniformly positive atmosphere. Everyone, from technicians to front desk staff, greeted us warmly, reflecting a remarkable workplace culture. Overall, our experiences at Chapman VW, primarily thanks to Scott and his team, have been nothing short of exceptional. Their customer-centric approach, combined with technical expertise, makes them a top recommendation for VW owners.
Service was efficient and on time.
i do not agree with the 10l miles intervals for oil change for the first 2 comped services talking about customer service is different because Caitlyn made everything really nice and smooth
Thank you for the good service on my VW Tiguan this morning. Caitlyn was very friendly and helpful. The work on the car was done in a timely manner. They also had my car washed.
Excellent service, asked specific questions to decipher the problem. Involved the garage manager to diagnose the problem and develop a next step to order the the part and will calll to schedule next appointment to replace the part once it arrives.. Thank you Chapman VW
Beginning with my EXCELLENT and exceptionally helpful service advisor Mikayla to handling of nuts & bolts challenges by your world class service team in the shop, Chapman's performance cannot be exceeded!
Excellent service experience. Scott was very professional. Informative, timely, and friendly
Great experience , great service and very professional..
Fantastic service department experience. Exceptionally fast from appointment to pickup same day, even help from running late. Thanks Mikayla!!
I bought my VW here five years ago and have never had it serviced anywhere else. I'm always confident that I'll get expert diagnoses and advice here, without unnecessary repairs.
Chapman's Customer service has always been exemplary! Mikayla Hann went beyond even that! She was kind, attentive, perceptive and very kind in giving me professional courtesy culminating in a very pleasing resolution of my flat tire! She arranged for transport to and from my place of employment and back to pick up my car after the job wA completed! And then she offered to have it washed fir me! It's the little things that sets your company apart from the rest! I thank you Mikayla for all you did for me and all the staff @ Chapmans for your help! Kudos to you and management for excellent service!
I messed up on the app to add services, but Larry got them in in time.
Scott Macniel, our service advisor provides a consistently excellent service experience. We would not trust our Beetle to anyone else
i take my vehicle to Chapman always. So far it has been once a year at which time they change my oil and oil filter. They also do a check to see what needs attention. Many times like today, some small things that I already know about need to be fixed such as windshield wiper blades and the cabin air filter and they will bring it to my attention. So they are thorough. They wash the car when they are done if I choose it. They are courteous and friendly. You have to part with some cash, but it is better than have trouble on the road.
Paul Fernandez was awesome to work with. He was patient with all my questions and gave me a really good deal. Still waiting for my car but can't wait to start driving it. Roger
Fast an nice staff. Great price too.
They were very fast and got right at the issue and the service advisor was fantastic. The price was absolutely fantastic for the work that needed to be done. I always enjoy going here.
Paul Fernandez was great. Very helpful and not at all pushy. He explained everything clearly and was super personal. We met with him twice before we decided on buying the car. He even allowed us to have the car taken to our mechanic. Will recommend him and Chapman to anyone who is looking for a new or used car.
Took less than 2 hrs. Happy to see they did a general check up. Thanks for washing it!
I had my 2020 Atlas cross sport in for oil and filter change. The service was great.
30K service completed in 2.5 hours - well done!
Did a great job. Thank you.
The girl that attended me went above and beyond. They wash my car. I was very very pleased. Thank you
Scott took care of the issue beautifully
Chapman service department, especially Scot McNeil consistently delivers the highest quality of service every time I visit this is the reason why I have purchased three cars from Chapman in the last eight years. Scott goes out of his way to make me feel welcomed every time that I pull in for Service. Always the highest marks from me!
The people at Chapman VW are very courteous and friendly. I am always satisfied with their service and commitment to excellence.
From the moment I pulled in the service area I was impressed by the greeter and Scott the service advisor. Both were extremely fast, friendly and knowledgeable. I didn’t have an appointment but was taken care of rapidly and professionally. I highly recommended Chapman. Good job!!
Just an oil change and tire rotation but everything went smoothly. Always treated with respect when I visit.
I just bought out my Leased SUV. I enjoyed working with Ryan and Diego as they made the experience exiting and rewarding. I appreciated been given so many options on extended warranties and payment terms. I really like buying from Chapman because this caliber of people and quality of service are hard to find in most dealerships anymore.
I just had my 2019 Tiguan in for its annual service and other issues. Brandy, Caitlyn and Scott in the service department welcomed me and provided guidance every step of the way. They kept me informed of the progress and made recommendation when needed. They are knowledgeable, professional and courteous. When I picked up my car, it was perfect and clean. I could not be happier.
Ryan Made closing the buyout process very easy to complete. He was an absolute professional down to final all documents and signatures.
Scott has taken care of me for years and I always feel confident and comfortable going into Chapman
A simple oil change and routine service- met additional needs and questions promptly and honestly; been a VW Jetta owner x 9 Jettas- many with over 300,000 miles over 20+ years and cannot share the staff here are above and beyond, always. thank you for being here in Tucson
Pleased with the service. Mikalia always does a great job.
Scott is always great to work with - 3 cars and 8 years later, we love coming back!
As usual, your staff are top notch. They are pleasant, professional and helpful. From the moment I arrive until I leave, I know my car and I will be treated fairly and well. Thank you!
I have been going to VW for over 15 years. Every time I ask for Scott MacNeal. He is always friendly, makes sure things that are done are done right. He is very kind and makes you feel welcomed
Triston has been fantastic, he works with you all the time
Took the 2022 VW Tiguan in on July 24th for quick check over before we take a trip in a few weeks. Coordinated with the best service consultant, Caitlyn Hann, for an early morning appointment. Brought the car in at 8:15 AM and I was on my way back home at 9:00 AM. All items on the car checked good so we have some comfort driving on the trip. Once again Chapman VW and Caitlyn exceeded all my expectations for fantastic service.
They took care of my periodic maintenance and a warranty item quickly and thoroughly. Thanks!
Scott MacNeil is simply the best! Scott is knowledgeable, professional, and kind! Scott is a true asset to your company as an ambassador for customer service!
Great service all around. Caitlin (I think I spelled her name wrong), was amazing. She is always kind and professional. She deserves a raise.
I didn’t buy my car here. I live in Tucson and this dealership has maintained and serviced my 2019 golf multiple times. This is the first time I brought it to them without an appointment. They gave me a ride home. The service was covered by warranty. I have been impressed with the service department every time I go there. Scott seems sincere about helping. I was worried initially that they wouldn’t honor the warranty or the service contract I purchased since it was in another city. But there have been no issues. In fact, I will likely purchase my next VW from them based purely on the service department.
Scott McNeal has been my service advisor through 3 different VW’s. He is professional, communicates well and is friendly and always helpful. Five Stars for Scott!!
Had our front rims cleaned up after hitting a curb. They did a great job of re-finishing. They look new.
A great deal of appreciation for Chapman Volkswagen of Tucson for their amazing Service Center Team. A big Thank You.
Never felt pressured by the service workers. Great all around. Thank you Chapman for your support and you have a customer for life. Thanks again!
Friendly and professional performance by all. All work completed satisfactory. Caitlyn was very helpful.
I have been dealing with this location for many years and Larry Sanchez is an exceptional person whom I have dealt with for many years. He is professional and goes out of way to help. Never disappoints.
Took my car in for my air conditioner and an oil change. Larry Sanchez is very professional and goes over and above to help you.
I received excellent customer service with my service advisor Larry. I was notified by text and phone about my gas gauge and check engine light problem. I also was notified about needing a new battery. Car was ready to go around 5:15 pm. Larry was very helpful and professional. He has been a customer service representative for twenty years. Awesome job ??. He also took two photos of myself and my car Herbie 53. Thanks again.
I had new software and a new 12V battery installed in my ID.4, along with replacing a cracked windshield,. Everything was done on time and works great. Excellent communication with Caitlyn as well. Great work. Thank you.